羅穆勒斯Romulus Parks & Recreation附近酒店

整體環境不錯，下次入住還會選擇，性價比很好，不二推薦選擇，服務生態度不錯，值得點贊.朋友們也很喜歡這個酒店，位置也不錯.

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Most staff quite friendly and helpful! I have the app, and am a Bonvoy member so check in was a breeze! Was given an 8th floor room, so while the view was pretty good (even over the parking lot) the bummers were that 1) ice machine and vending had been removed, were only on floors 2, 4, & 6 so had to travel to get ice 2) the concierge lounge was closed, even for just sitting & enjoying the lake view with a book and coffee, 3) the hotel key took forever to alert the elevator that I belonged on the 8th floor - numerous swipes were needed. I did appreciate that not everyone could access this floor so it was fairly quiet. The room had been remodeled, the bathroom was lovely (that shower!!!) but most furniture was older, seemed just set where ever. Having a comfy chair was nice, fridge was tiny and even tho I had to ask for a microwave, it got to me super quick. Food in the 2 restaurants was good, good portion sizes. Beds were very comfy, slept pretty well. Requests for extra towels was met immediately. Had an issue with bed lamps & outlets but again, was dealt with immediately. The biggest bummer for me, is that the pool was closed and seems to be permanent. Looked like it was an amazing pool area! Weather was dreary so couldn’t enjoy the grounds much but looks like it would be great to walk around, outdoor fire pits weren’t on but looked like a nice feature. The 1 elevator sounds kind of scary sometimes tho it got the job done. If the restaurants do room service I couldn’t see where to do that. Coffee maker has no directions or stir sticks. Lotion/shampoo samples were very nice. Great TV channel options.

這個酒店就在租車公司這條路的對麪。到租車公司走路5分鐘就到了。酒店沒有早餐，周圍有麥當勞，還有加油站裏面的便利店。

We stayed overnight on January, 6/23 in Room 203 at the Holiday Inn Express- Detroit Metro Airport 7680 Merriman Road Romulus, MI 48174 Upon entering our room we noticed a soiled cleaning cloth on the floor in the bathroom. We also noticed the sink did not drain properly, there were no glasses for water and the TV and Remote did not work properly. The remote did not control the TV and the TV audio and video kept pausing repeatedly making it impossible to watch anything. We called down to the front desk, but the girl was busy with check-ins, and said she would come up later. She did not come up but we assumed she had either just been too busy or forgotten, which is understandable. The USB ports to charge our phones underneath the TV did not work as they were too loose and the cords kept falling out. I also was never asked if I was an IHG Member upon check-in or check-out, and received no points for my stay. This is just a personal preference, but one other thing we didn’t care for were the toiletries not being individual samples as it seems unsanitary because of COVID. I reached out to IHG on Twitter on January 7 and received a response right away. They reached out to the Hotel Manager to investigate and said I would hear from her. I received an email from the Hotel Manager January 10 stating she knew nothing about my concerns, so I forwarded her a list of issues we experienced. Finally, on Monday, January 16 after receiving no response from the Manager, I called the Hotel and asked for the Manger, who maintains she did not receive my email, which was a direct reply to hers. She offered me 8000 points, which I did not receive. This Hotel stay was the first night of our 2 week vacation. The first since COVID. I am not impressed by the apparent disregard for patrons by the Hotel Management. January 18, twelve days after our stay, and there was still no resolution, which is completely unacceptable Customer Service. No one should have had to deal with this while vacationing. Just to follow up, IHG Twitter added 10,000 points to my account, and I received 1,468 points for the stay. It appears 5,000 points were added as well, from the Hotel Management? Unsure? I do not enjoy leaving a bad review but also do not appreciate having concerns/issues seemingly dismissed as unimportant, and for that reason alone we WILL NOT be staying in this location again. P.S. I was unable to upload any pictures as the site will not work.

Overall, the hotel is clean and well maintained. However When we arrived to check in, our room was not ready until around 3:25 PM which was very disappointing, as we were very tired from driving long hours. During the night, the cleaning guy at the lobby was very noisy, speaking loudly on his phone speaker, while we were trying to relax and have coffee, thus we left the whole lobby for him and went to our rooms.

如果我可以留下0星的評級,我會的!不要在這裏預訂!!!我的未婚妻和我爲2月份的婚禮安排了一塊房間。一旦我們的合同簽了,我再也沒有聽到總經理納德爾·朱迪的話!8月底,當我們想發出邀請時,我們意識到我們沒有客人預訂房間的鏈接。我們打了電話,並 emile了大約3周,但沒有他的回覆!最後,我得到了我們的鏈接的回覆。整個時間Nader都一直說他們有多短,我的客人預訂酒店房間的截止日期是9月22日。我試着給Nader打電話,要求延長我們的截止日期,因爲,我的一些客人剛剛收到他們的邀請。9月20日,我的婚禮派對上有人試圖預訂他們的房間,他們被告知沒有房間!第二天,我去了酒店,與Nader談論爲什麼我的客人沒有房間。我被告知“沒有一個預訂過,所以,我放了它們,因爲您的截止日期是昨天。”現在我無能爲力,因爲在我的婚禮的週末酒店已經滿滿的!!!所以,現在離我的婚禮還有一個月,我只好四處奔波,試圖找到一個地方來適應我!我們和他們預訂了2月份的票,因爲我們知道這是一場Uof M主場遊戲,安阿伯的所有酒店都賣光了,需要2晚住宿,並加倍或加倍他們的房價!!!納德朱德是一個糟糕的總經理,不尊重簽訂的合同!!!即使你給我錢,我也不會住在這裏!!!只要納德爾朱迪是這裏的總經理,我們再也不會和這家公平的客棧做生意了!!!!!!我打電話給我的場地,告訴他們我受到的對待多麼糟糕,他們不會再推薦他們了!這個故事的寓意,不要惹毛新娘!!!

酒店有停車場，有機場免費接送，距離機場車程15分鐘左右，注意乘車地點不在機場到達大廳的門口，需要先上樓通過一個天橋式的通道走到馬路對麪等shuttle bus，我是提前打電話給酒店預約的接機服務，送機就可以在酒店前台預約好第二天的時間，車比約定時間來晚了20分鐘，建議預約時間提前一點點。 酒店有免費早餐，9點結束。總體來說在底特律機場中轉住宿性價比高的。