Protea Hotel Cape Town Durbanville

So happy I only booked for the one night. When I did checkin I was told that it was impossible for me to have made the booking as they were fully booked already, despite me having prepaid. Eventually got a room. The hotel had a teeny tiny tv with no options. There wasn’t even water left in the room. The room looks like it was decorated in the 90s and never updated. Didn’t even bother with breakfast cause I just wanted to get out. Not what I was expecting at this price point.

Bien qu'un peu isolé, cet hotel était l'idéal pour ma petite famille.

Great service and the rooms are awesome! Breakfast is delicious! Good value for money. The only thing I would criticise is the smoke fire alarm going off at 1am when you’re preparing for Two Oceans Marathon! Please service the alarms as well as have emergency procedures in place too. Irrespective of the alarm was activated by mistake or not.

I was asking for a silent room and they placed me in a room amongst families with children having some family celebration, everyone shouting in the middle of the night, and staff not doing anything about it. Children screaming and crying from 05:00 in the morning. There was a terrible smell in my bathroom and I mentioned it every day. The first 2 days they tried to fix it and when they failed to fix it, they suddenly said that there was no bad smell… I do NOT recommend and I shall not go that hotel again, they are not living up to what is expected from a Mariott hotel

What a great hotel. Amazing friendly welcome on arrival day and during the stay from the lady at reception. The rooms are super spacious. Everything you need for a good night rest and relaxing time. Breakfast is available with a big selection of eggs and pastries. Very relaxing atmosphere. Inside and outside seating. Was a nice relaxing stay. Will highly recommend the hotel,staff, and location

We booked a colleague into the hotel. We had to leave a day before our original check out time. The still charged us for the next day, despite that we have stayed there several times before and a regular patrons. We will now take our business elsewhere.

I stayed at this location on the 26th June 2023 for business purposes. The staff was very friendly and efficient. The restaurant was a nice location with good food, and the room was very spacious with a separate lounge area and room with a king-sized bed. 2 Air Conditioners kept both rooms toasty (given that it was in mid-winter conditions), Only criticism is that neither bed reading lamps worked. All n all an enjoyable endeavor.

Marriott is losing its customer centricity, it seems to be a global phenomenon. It has become a common observation. I have had better experiences with other hotel chains atleast in this year.

Booked two rooms, for my MD & his business guest from Germany. Reservations emailed me to move one guest then "recalled" the email which I was meant to assume meant the issue had been resolved. I was left with one guest at the Marriott & the other at a guest house 10 minutes away! Still waiting for the "manager' to contact me back. We then had to shuffle all our reservations around to accommodate their poor planning, including a dinner reservation. Rest assured we will not make use of your establishment for our business trips going forward