布拉肯山別墅酒店(Bracken Ridge Vineyard - the Stables - Villa 1)

I recently stayed at Bracken Ridge Villas Pokolbin for my daughter’s wedding, where we booked out most of the villas at around $1000 per villa per night. Unfortunately, it turned out to be the worst lodging experience of my life. The service was subpar, and the handling of a minor issue by the management left me feeling deeply disappointed and outraged. My first encounter with their incompetence was during the booking process. Despite providing a valid credit card, they claimed the payment declined due to an expired date, which I had already updated. However, miraculously, the payment went through shortly afterward. The absurdity continued when they insisted on each guest providing a mobile phone number. Since my brother's children didn't have mobile phones, I provided mine instead. This requirement seemed unnecessarily rigid and caused unnecessary stress. To add insult to injury, a week after check-out, I received a $400 charge for allegedly stealing a rug and tampering with a light fitting in one of the rooms I booked for my brother. This accusation was ludicrous, as neither I nor my brother saw any rug worth $400 in the villa. My sister-in-law happened to take a selfie upon arrival in the room where the alleged rug was supposed to be and the photo shows the rug was not present upon check in. The staff's audacity to accuse me without evidence was beyond belief, especially considering there were multiple cameras monitoring our every move. Their feeble attempt to backpedal by suggesting I misplaced the rug only added insult to injury. The incompetence and lack of professionalism exhibited by Bracken Ridge Villas were shocking. Not only did they fail to provide a comfortable stay, but they also resorted to baseless accusations and attempted to extort money from their guests. I strongly advise against staying at this establishment. The appalling treatment I received and the absurd attempt to charge me $400 for a nonexistent rug highlight their complete disregard for customer satisfaction and ethical standards. Save yourself the trouble and avoid this disgrace of a property at all costs.