We didn't originally plan to stay at the Scandic. The rooms were honestly a little small. We made a reservation at a competitor hotel in Rovaniemi (for a 6 person room) only to be turned away for having too many children!. (We are a family of 6). The Scanic welcommed us and provided a room with space for the 4 children. Breakfast waas included and fast internet access allowed me to do some work. The Scandic chain is great for what it provides, clean, comfortable, nordic style rooms with a great breakfast. Nothing fancy or extra, but great value.
Hotel is clean, good location and room was big enough however, the hotel was roasting, I understand it’s to keep the heat in due to the temperature outside but it’s ridiculous and when you turn the temperature down in the room it doesn’t work, I had to leave the window open which you’re not allowed to do but had to do it anyway and the room was still too hot! It caused both myself and my partner to have an extremely sore throat Also do not pay for dinner to be included there’s is very limited option, for the price paid for this hotel it was definitely not worth it!
After reading the reviews and all the nice promises on their website, i had high hopes about this hôtel. How foolish was i?!? I wrote an email the week before our arrival to ask if an early checking at 2h instead of 4h could be possible as we had to prepare for our wedding. They’ve answered that they will ask the cleaning team to do the room first so we could enter it earlier. When we arrived there was no one available so we had to ring and wait for someone as it’s how this place work. The person who arrived 10 minutes later was really not nice nor polite. We felt like disturbing him when he told us that they never do early checking. When i told him i’ve sent an email about this 2 weeks before he said i was lying. Oh ok!?! As we had 2 hours to wait we’ve decided to use the safe locker room they are providing. There is only 10 lockers there. After 10 minutes of struggles to try to lock a locker with all our luggages inside, we had to go back upstair to ring the rude guy again. We’ve waited 10 minutes again for him. When he arrived he told us that the lockers were broken and unusable. No sign to tell us that or nothing, just figure this out yourself when he knew it was broken! There is only two seats in the entrance and there were already 4 people waiting there with their luggage. I asked him what we were then supposed to do and he told us to just leave all our stuff unattended and unlocked there, with everybody able to go through them. I asked him if he was serious and he told me ”if you don’t trust us you can leave with your luggage!” I told him that i don’t know him and with some reviews already talking about stolen stuff in the hôtel you can understand why! He was very rude so i told him i was going to film him and that’s when he said i could leave our stuff in our room while it was being cleaned. We’ve decided to do this and whild doing it we’ve met the cleaning team. Honestly they should be the ones dealing with guests while the rude guy should be left far from any hospitality job where you interact with humans! They told us nobody told them we’ve asked for early checking otherwise they would have done our room first, especially if we wrote an email way earlier to ask for this. Probably the rude guy who forgot how to do his job again! After all that we only had 30 minutes to wait LOL When entering the room, we’ve realised that the fire place is fake. If you wait for the heat or flames of a real fire place you’la be sadly disapointed. Just a fake very light colored ”flame”. The bathroom is one foot away from the bed and the toilets are in it with the shower and sink. There is just a small wall separating between your pillow and the toilet. Wonder why we don’t see this on their website??? The room is advertised as a room ”with view”. If a view on street work and an old building is ”a view” then this is true. (see my pics for that awesome view) People are smoking and drinking at night on the steps of the outside entrance so it’s always
We’ve just returned from a 3 night stay at Bears Lodge (Winter Wonderland) with TUI. I’d read some mixed reviews so was a bit apprehensive, but can honestly say our stay was just magical from start to finish. The hotel itself is set round a frozen lake within a forest. The scenery was spectacular and it was very cosy at night with twinkly fairy lights outside. We stayed in a log cabin complete with log fire and sauna. The cabin was so warm and cosy and very clean. I really wouldn’t call it basic like some of the reviews I’d read. My children (and us!) enjoyed tobogganing down the hill onto the frozen lake. We also really enjoyed the food. Again, some of the reviews had said the food wasn’t the best, but it was honestly so good… really tasty and lots of different options, including plenty of options for gluten free people (like me). Breakfast was also delicious, again with lots of options including full English, continental, porridge and different types of homemade bread. The Tui day was absolutely amazing… one of the best days of my life! We did so much in the day (husky ride, Santa visit, reindeer visit / talk, ginger bread decorating, elf school) and it was extremely well organised. The snowmobile ride to see Santa made me quite emotional. The secluded location made it feel very special and intimate. I snuck my children’s letters to Santa to the elf who greeted us outside his cabin and Santa welcomed them in by name. There was also a good balance between outdoor/indoor activities so we weren’t out in the cold for too long. The elves and the reps made the day really fun. My children really enjoyed playing in the snow with them. I’m so pleased I booked Bears Lodge with Tui. It exceeded our expectations and I can’t really find the words to say how wonderful it was. Just pure magic!
訪訪客Not a good start. Checked in with not much of a welcome by female receptionist, she gave us our key and pointed to some steps. Found our room and started to unpack when a man used a key pass and entered our room and then went out again and then came in again, and went out again…..we were baffled! A few minutes later the not so friendly receptionist came in to our room, (it would have been nice if she had knocked) saying that were in the wrong room….like we’d put ourselves in the room! She went out again and then came back saying we’re in the room and we’ll have to move. Next the Crystal Rep. knocked on the door and said they’d been a mistake and we’re been put in the wrong room and she would find out what room number were moving to (the receptionist never came back to apologised). Then the man came back and barged passed us and put his suitcase in the room and disappeared again! The Crystal Rep helped us move to the other room …..thank goodness for her - she said she would feedback to the hotel manager and the next day he apologised for the inconvenience and gave us a voucher for tea and cake …..we would have preferred the receptionist to apologise for entering the room twice and making out it was our fault that we were in the wrong room!! The room was very basic but clean and comfortable. …..there was a kettle as described but not tea, coffee, milk or sugar as described in a review we read. We didn’t steep properly as you can hear everything going on in the other rooms….we were woken up at 6am every morning to what can only be described as someone tap dancing in the room above. The hotel was filled with at least 95% of families that were on the Santa Package so a very noisy place, and our evening meals were not relaxing at all as the children were constantly running around in the restaurant and climbing over the furniture….it was manic. The food was good but not much of a selection - the Chefs in the kitchen were wonderful and served us with hot vegetarian meals. The breakfast selection was good but if you like warm portage and warm pancakes you will be disappointed as hot food was always luke warm ….as the the soup in the evenings and the water in the earn was never boiling.