布蘭登苑酒店及 Spa(Brandon Hall Hotel & Spa Warwickshire)

The main building is old and the hotel smells of stale smoke. The rooms smell like urine or damp that has been covered up. The rooms are unsanitary, lots of cob webs, spiders and flies. The bed linen and the bathroom is full of hairs. The hand towel had holes. The in room tea and coffee tray had dirty cups. The iron had water in it and was burnt, also the iron leaked water as i ironed. Don’t order the chicken pot pie, you will receive a slice of a whole pie, the pastry is hard and the chicken is dry and lacks seasoning. It costs nothing to make smaller individual pies and put in the oven for 15-20 minutes. I will not book this establishment again and they shouldn’t be able to offer a room in that condition.

Very relaxing and comfortable with a free upgrade on arrival. The staff were all welcoming and helpful.

This hotel is rated 4 star but I would not rate it as more than a 3 star. The room had mould all behind the radiator, the curtains were really dirty, there is no extractor fan in the bathroom, and the window would not open properly.......there was no obvious fire / smoke alarm in the room either. So if there was a fire we wouldn't have known about it and would not be able to get out of the ground floor window as it wouldn't open. I was very surprised that the hotel did not offer any room service either. We did not get to use the health suite, but it looked nice from outside. The staff were very helpful and happy though.

Room was fine. Service was fine. Good restaurant. Lacks refinement we have experienced in other 4* hotels eg. Coffee machine and generic tea for breakfast with paper napkins and general feeling of economy over quality.

Venue good , facilities good , food excellent , drinks very pricey , charged £2 for a pint of tap water .

Property is in need of a major refurb. Walls had so much filler and holes in them in corridors and bedrooms. Cobwebs hanging from ceiling, black mould in bathroom and very dated along with ceiling paint peeling off. Bar closed at 11 pm even when there was lots of people still in the bar socialising. Definitely not 4 star.

This hotel has a lot going for it, good location, good easy parking, friendly helpful staff. Only concerns: the rooms are air blown heated which is a little noisy and if you turn it off at night in the winter the room quickly gets cold. Floors are very cold underfoot, take your slippers. The beds could do with a better mattress, the springs are very noticeable.

Lovely hotel. Staff very friendly and professional. Facilities great, especially the pool

I had my birthday there I booked 6 rooms and it was amazing, the staff were fantastic they went out of there way to make are stay special so I can say a very special thank you we justed loved it