I'm currently staying at the hotel.i did stay here a number of years ago, and it was a good hotel then.i checked in and went to my room,it was quite dirty throughout. So i went to reception and asked to change to a cleaner room.I then looked at that,it was still dirty.back to reception, again try another room.it had a smell like an open sewer.so back again, at this point I asked to see the manager. What I need to point out is the reception staff and manager were very polite and friendly. I was told its an old building and during rain sometimes the drains back up and cause a smell.i explained the dirtiness of the rooms,stains on carpets and beds,peeling painted walls,and grime along surfaces, you could play noughts and crosses on the surfaces due to the amount of dust and grime.the remote controls were filthy.put you off picking one up.eventually I got a clean room.the manager took me to check it out herself. She was a nice lady who was doing what she could.after that I thought I'd watch a bit of TV.but all the channels had been programmed in the wrong way,just made it vert awkward to find a show.this morning at breakfast I went to restaurant and wanted a cup of coffee.went to machine and no cups,you have to ask to have one brought out.ok then.i ordered some pancakes of menu after 25 minutes 2 dried pancakes were brought out.ok ill have a glass of orange juice,lukewarm .the buffet,o asked for a gork as non at table ,a stained set of cutlery were provided to me.breakfast it's self was fine,no issues there.but overall breakfast experience a let down.at nearly £17 a head it should be better.though mine was part of the room rate.as you read through this review some parts may seem trivial ,possibly so.but it's the fact that when you add up all these small things it gives a overall bad experience. I have stayed a various holiday inns,and this isn't really up there.i was offered 2000 ihg reward points as a gesture from the manager. To put that into context,it costs around 20 000 points for a 1 night stay at a holiday inn. So really you can't do anything with 2000 points.a percentage of the bill would have been more appropriated.i think this hotel needs a major overall, and some of the staff retraining. The positives are the reception staff and manager.
60 評價