錫烏雷爾伊貝索爾酒店(Ibersol Siurell)

Upon our arrival at the hotel at 1.45am the male receptionist who could barely speak English demanded our credit card, when we questioned why it was needed he said the card or 200 euro again we asked why and he flicked a cigarette lighter symbolling we could set fire to the room, we were reluctant to provide this so the male removed our wristbands and checking in details from the desk and would not allow us to check in unless we provided the card. We were forced to provide the credit card. We then had to sign to papers that were written in Spanish we did not understand what we were signing. 4 blue tokens were then produced for us to give an 8-euro deposit to use at the bar for drinks. We have never in all of our years of travelling had to provide a credit card, sign any papers and certainly not pay a deposit for tokens to get our drinks at the bar we had paid all inclusive our wristband proves that. Why the messing about with the tokens. We had to give the staff the token then they would give you a drink then if you wanted another drink you had to take the plastic cup back to the bar, if you didn't want another drink the staff gave you the token back. What a real pain and nuisance this was and totally unnecessary. I asked if it was possible to have extra pillows and was told no, 1 pillow per person and they did not have any more in the hotel. There was not enough umbrella's by the pool again I asked the rep Tracey if they had any more and she said no she had asked for some for another family and they would be getting more next year. It was very hot and we needed an umbrella during our stay not next year. On our first morning there was a long que waiting for eggs/omlettes to be cooked. I did speak to the manager and the next day some eggs/ omlettes had been readily cooked but just placed on the worktop not on a hotplate so they were cold. The eggs were not cooked properly There were flies and ants on the surfaces and on the food The bread kept on running out and the chef kept saying 5 minutes wait. More coffee machines are needed as always long ques There were no conserves at breakfast (did mention to the rep, provided it for 1 day) The food was at times luke warm or cold Food was not replenished and also salad was not replenished Lunch and Evening meals Food was not labeled Meat that was provided was raw particularly on the show cooking, some of it was inedible and on the whole the meat was of poor quality again, the food was not replenished. Chips were served in a very small tray for only a few servings and were cold and soggy ( so if you have got your food on your plate and the chips ran out you had to stand and wait a long time) There was cross contamination on the show cooking they cooked fish with meat. Pizza was either over cooked or only just cooked again waiting a long time once it had run out. Sweets were very poor fruit and just cake or ice cream Ice cream was not frozen it was half sloppy and half soft.

Hôtel très bien et classe, les chambres sont spacieuses et bien aménagées et très propre. L’hôtel est bien placé. Les animatrices Ô club Maeva, Lauryne, Isselma, très sympathiques s'occupent très bien des clients, elles sont très attentionnées. Je tiens également à remercier Flore et Emilie de la réception, elles sont très gentilles, professionnelles, elles donnent de nombreux conseils de lieu à voir sur l’île. Dédicace également à Lucia au bar, qui vous prépare de merveilleux cocktails avec le sourire et toujours un mot gentil pour vous faire passer une agréable soirée. L’ensemble du personnel est agréable Seul bémol, j’aurai aimé avoir quelques spécialités espagnoles aux repas.

L'équipe ô club (Isselma, Maëva et Lauryne) super sympa prochent de leurs clients et toujours à l'écoutent. Le personnel de l'hôtel très serviable et sympa, par contre leur directeur n'est pas très poli, ne dit pas bonjour ni souriant et pas agréable du tout avec l'équipe de ô club et je trouve cela irrespectueux peut être aurait-il besoin de cours de politesses et de respect.Sinon l'hôtel est top Franck P.

Hôtel très bien chambres grandes et bien aménagées -animatrices ôclub maeva lauryne isselma très sympathiques s'occupent très bien des clients/clientes elles sont très attentionnées, très proches des vacanciers pour leur bien-être et mettent bien l'ambiance merci pour les animations proposées sans elles cela aurait été trop calmes-le directeur de l'hôtel pas sympathique, très désagréable et devrait plutôt s'occuper des repas et nous proposer un peu plus de spécialités espagnoles midi et soir car pas variés on mange la même chose qu'à la maison Nadine Picout

Hôtel très propre accueil Ôclub parfait animations parfaite mais un petit problème avec le directeur qui traite les animatrices Ôclub très mal en leur jetant des feuilles au visage et ne dit jamais bonjour au français.Heureusement que les animatrices Ôclub était là pour la joie de vivre... Je conseille Ôclub.

Mon conjoint a réserver via Booking, jusqu’à présent nous avons passé un bon séjour, rien à dire à part pour le restaurant, mais ce matin nous étions sur la terrasse, et le directeur a apparu en furie et a crier et jeter des documents en pleine figure des animatrices, je trouve ça inadmissible. Nous partons demain, il était important pour moi de faire par de ça. Ce n’est pas comme ça qu’on traite ces employées, surtout qu’elles sont toute les trois adorables, nous ne reviendrons plus jamais dans cette hôtel ! Courage pour ces petites jeunes et j’espère que cela ne restera pas sans répercutions.

Hotel tres bien placé, merci à l'équipe d'animation Oclub, Isselma, Maeva, Lauryne très bonne ambiance, génial, restaurant a revoir, chambre niquel, propreté rien à dire, soirée au top, des gros bisous tout le monde merci beaucoup pour ce séjour

Très bon hôtel dans l’ensemble, les chambres sont confortables, avec une vue sur la mer. Un grand merci aux animatrices d’Oclub, Isselma, Lauryne et Maeva pour leur accueil, leur bonne humeur et leur implications dans les activités proposées.

We came for a short break. staff polite. hotel is generally clean room was lovely really big lots of storage shame there wasn’t a kettle there is a fridge and a very large comfortable bed. Towels changed daily all of which we appreciated shame Only 2 English programs to watch which were the news Located near the beach which is lovely soft sand and very clean. Lots of shops a restaurants nearby pools were lovely The food ! I’m sorry I have to say there is very little choice unless you like tuna salad and fruit. The food is not hot it’s barely warm I’ve never been anywhere that they fry an egg and leave it on a “hot plate” that is in-fact not hot . Only so called hot food I had was sausage but it wasn’t hot and it wasn’t cooked right through. I looked every night but nothing looked appetising. Lots of People were unhappy with the quality and quantity of the food. There was soup everyday which could have been labelled anything because it was tasteless . That being said I would recommend this hotel for everything else it offers but as it is right now I suggest bed and breakfast I’m Sorry this isn’t a glowing review but it is my honest opinion