維多利亞熊山威斯汀高爾夫水療度假村(The Westin Bear Mountain Golf Resort & Spa, Victoria)

Every staff member we came in contact with was exceptional - very polite, always greeted with a smile & willing to help if needed. I have to say, the bellmen in particular are extraordinary - always so happy & kind and go above and beyond. We love staying at the Westin Bear Mountain. The only thing I can think of that could be better is the labeling of gluten free and other allergens when dining on NYE but all questions were answered promptly and clearly by staff members. We can’t wait to come back.

The service was absolutely lovely and the beds were very comfortable, but otherwise…meh. Amenities are brutal, keep expectations low (don’t hope for a hot tub, it’s a cold, dingy old mineral pool, not sure why it’s even open in the winter?). Outrageously expensive pet and parking fees, especially without underground parking. The other hotel on Bear Mountain is lovely, stay there if you visit.

Asked for a 30 minute late checkout was told its 50$/- per hour. Asked for a room with better view as i was on my a birthday vacation. Was sent to the wrong room was made to swtich rooms and didnt do anything little to make it up Was told its 50$ additional said yes. During checkout was charged 50$ per night. Not good service..not recommeneded. I have been to mulitple resorts and such little things enhaces your experience and stay....and they did not check any box. Atleast be sweet...

I like the hotel nd services but we are very disappointed by the change nd cancelation plicy both the hotel nd ******* ran from their responsibility nd we are hanging between so we do not know we can book this hotel in future even the hotel is very good because they refused to understand our emergency even. We just want a small change

Our room was ready early, it had a gorgeous view of the golf course and mountains, and was very quiet. Very comfy beds! We had to spend the night since I had to be in Victoria for medical tests, and therefore didn’t feel like leaving our room very much. We ordered room service, and like all room service menus, prices were high, but the food was good, and the convenience of not having to leave our room was a bonus. The only slight criticism was that the food was only warm and not nice and hot; and the one piece of fish I got with my fish and chips was very tiny. Overall, would highly recommend this hotel and their lovely staff.