My family & I drove to stay with Novohotel Paris Saclay to spend Christmas in Paris. We were coming for our first vacation as a family of 4 and I’m even pregnant with our new baby. It was a very exciting time as we were spending Christmas away from home! On December 26, we spent the day in Paris, only to come back to our hotel to notice the coffee mug my bonus daughter had given to me the night before for Christmas was gone. I had washed it and put it by the coffee maker that morning. When we addressed this situation with your front desk staff (including the manager), they brushed it off and shared that they looked and asked the staff, but that no one knew what we were talking about. We felt very overlooked and shook up that no one tried to help remedy the situation for us. Obviously, someone was in our room and stole this Christmas present, and no one from your staff helped us feel comfortable our appreciate. What otherwise was a wonderful stay, left us feeling unease and not desiring to stay with you in the future. I worked for Disney World for 7 years, and we were always in the favor of the guest and made them feel at ease. Here, we were made to feel like we were lying and no one could be bothered with helping us. I’ll be leaving a review that shares our same discontent as I don’t want this same disregard to happen to any other family.
翻譯