薩格港Bay Street Plaza附近酒店

We have been staying at this property for over 12 years. I think the property has two management changes. While I appreciate new leadership and I am happy that they have the other property and we can use their pool and beach, I was disappointed with some new policies. One my daughter has type 1 diabetes and although check in is at 4 the hotel would previously make an effort to let us in earlier if possible, so her supplies could be refrigerated or taken out if a hot car. This year we were told of the new policy of paying for this. This staff took our essentials and put them behind the desk, but it seems quite petty to pay 50 something dollars per hour for an earlier check in. This isn’t a seedy motel having customers pay per hour, so this isn’t a great policy. When we checked in their were at least 3 other guests who were upset with the policy and noted they would not have booked here if they had known. Second, parking. We have always parked here for free. Although, the free municipal lot was touted as the easy option, I wanted to let you know there are at least two homeless men living there. So the other night when we had to move the car at 8:00 I had my 9 year old and 15 year old with me and it wasn’t an ideal situation to be in especially when I am paying a very decent amount for a “luxury” hotel room. Again, these complaints were also mentioned by other guests who we encountered. Finally, on our last night. I inquired about staying another night especially if there was an unoccupied room for one night. We even mentioned we would change rooms. I would assume tomorrow that late in the game if a single room hadn’t been booked there might be a price reduction. I was informed they no longer do that. We were willing to stay and even change rooms and pay just not the ridiculous current price on the website. We were told they no longer do that, so now a room that could have brought in revenue will sit empty. Perhaps you are making that money back on parking….the staff was amazing, but obviously have their hands tied due to the hotel policies. It was disappointing since again we have been regulars there for over 10 years. It doesn’t seem like repeat business is what they are going for or there isn’t any appreciation for those customers who have been coming for years.

One of the traditional house in town, very modern inside!

這不是一個豪華的酒店,但對於它本身來說很棒。寵物友好,對我們來說是一個巨大的優勢。停車充足。與該地區一些酒店價格相比,這個地方是偷來的。方便的位置靠近一切。酒店在當地海灘列表上提供免費停車通行證,爲您節省了大量資金。房間和設施都很乾淨。我們和大家庭一起在那裏,我們兩個房間都很乾淨,現代,舒適。游泳池區很棒,有野餐區和煤氣燒烤爐。當孩子們在游泳池或排球場上玩時,做飯很方便,但煤氣燒烤爐確實需要更換。酒店有充足的室外座位空間,因此我們喜歡在晚飯後整晚坐在那裏聊天。工作人員很友好,工作很努力。每當我們要求任何東西(牀單、毯子、毛巾、洗漱用品)時,總是迅速作出反應。如果我們想要的話,可以提供家政服務。我們非常享受漫長的週末,實際上我們延長了一個晚上,以便孩子們可以享受這個地區和游泳池的另一天。

幫朋友定的酒店，朋友感覺很好，畢竟價格便宜，客服服務也很好，及時幫助解決問題，。。。。。。。。。。。。

We could not have been happier with our stay at the Soundview. The room was immaculate. The view was stunning. The staff was friendly, and the location to downtown Greenport is excellent.