We book this stay as a mini honeymoon. The pictures showed a fun restaurant and they had jetted tub rooms. Upon arrival, we were told the restaurant had closed. staff was very nice we were shown our room. It was large however very outdated, the suites cabinetry in kitchenette was worn and on cabinet front fell off when we brushed by it. There was a blood dripping off a wastebasket and on later inspection, what also looked like blood on the bathroom door. Also when going to take a shower, there was an old dried up washcloth hanging on the shower curtain. The jetted tub also did not hold the water. We spoke with front desk and they apologized and gave us a different room for the next night. While it was smaller, it appeared better then we tried to use the jetted tub and the water would not go down the drain, the manager was nice to try to fix while we were out but was unable to so we were moved again to another room. This time, it was hard to turn on the water and then the faucet would not stop leaking. At that point we spoke with the front desk who offered another room but was now 2 queens not a king bed so we just decided to stay put but we’re not able to enjoy the tub and had wasted time with all the moving. We tried to speak with the manger but he was not in on our departure. We then called the next day but they did not offer any refund. Do not recommend this property as they clearly need to do some upgrading but staff at front desk did try to help.
翻譯