Holiday Inn 斯蒂文尼奇(Holiday Inn Stevenage)

舒適的床和友好的服務 我肯定會再次留在這裡並會推薦它！

Nice hotel and friendly staff. Clean room and comfortable bed.

Perfect location and the price superb

很棒的員工和很棒的房間。

So upon arrival was good then the staff made remarks over my daughter so I phoned downstairs the fire alarm fell off I wasn’t told about early breakfast on the Sunday so missed this and got told I couldn’t have a refund had to pay £50 for a tab I wasn’t able to order nothing as a lady opens a tab twice with out my consent over all not happy and would like a refund wouldn’t recommend had staff constantly coming up !

我整個晚上幾乎沒睡。窗戶品質很差，很容易聽到交通噪音。然而，最糟糕的問題是，那天晚上的強風在我窗戶旁的大樓外發出很大的聲音。我抱怨了，酒店經理只能給我提供一個位於酒店前面的房間，該房間面向主幹道，並且能承受最大的風。他唯一的其他解決方案是給我耳塞。所以我度過了一個不眠之夜，更糟的是，出發那天早上我開著一輛我不認識的租來的車開了3個小時的車。經理給了我免費停車位（價值 12 英鎊）作為獎勵，並說我沒有其他辦法，因為我是透過 ********** 預訂的，而不是直接透過連鎖飯店預訂的。即使飯店要付錢給我，我也不會再住在這裡！

No water to wash and shower. When contacted reception told it would take 5mins when it was obvious that there was a major issue! Very unhelpful customer service and worse than none existence. Because I booked via ********* they refused to compensate and deflected the issue explaining how they rate. The inconvenience of no remote to watch TV is insignificant compared to no water and not being able to shower prior to a business meeting. I won’t be staying there again, there are other chains that care and neither will my colleagues.

Stay was great. The ladies at the front desk were very friendly and helpful and the room service waitress was friendly and went out of her way to help. The only let down is that the disabled parking was full of cars without a blue badge. Was told staff use them to stop them being used by people who are not disabled. Fair enough, but there should be a sign by the bays to inform disabled parkers that they need to let the desk know a car needs to be moved so the disabled person can park. Otherwise many would not have checked as I did and would have had to park further away in the overflow car park.

Fantastic!! I don’t normally enjoy Holiday Inn but this one was amazing . Great hotel great service