蒐藏家酒店 - 限成人(The Collector Inn (Adults Only) - Saint Augustine)

This hotel was nice however, very unorganized and poorly managed. Upon arrival, the front desk had no idea which rooms had been cleaned or not, so check in took over 30 mins. Later when I returned from dinner my key card would not open my room. A very nice front desk lady Louise helped me go back and fourth several times trying to get the my door open. Eventually, after about 30 mins, I had to stay in a different room with none of my items. No toothbrush, pajamas, etc. In the morning a man came to unlock my door so I could retrieve my belongings, the manager of the hotel Charlie Robles was very rude to me and acted like he was inconvenienced. Charlie offered no apology until I verbally told him he should be apologizing to me for being extremely uncomfortable with non of my items. When I asked for a refund he told me begrudgingly “It’s been taken care of” I asked what he had done to rectify this very unprofessional and uncomfortable situation and he told me he had refunded the $35 charge for both the rooms I rented at the hotel for my colleague and I. Totaling in $70. I think the way I was treated by Charlie was absolutely atrocious, and being that I am also in hospitality management I would recommend this hotel hire a more capable and empathetic hotel manager. Further, I would expect to be refunded for my full stay for my room, that I was not able to spend anytime in, being that I arrived late in the day and had no time to relax after dinner. Will not be returning.

The property was fine, much simpler looking than what displayed on pics, but ok. The room we got had broken heater, and was running cold air only. For a while there we felt like we were sleeping outside- it was this cold in the room. Someone from front desk came to check on it, apologized and said he doesn’t know why it’s not working and opening a service request for the following day. On top of that, every time someone in the same cottage was using/flashing a toilet- a toilet in our room was making strange loud noises. We also ended up unplugging a little mini fridge for the night since it was working very loudly. For the money we paid for this room (close to $700 per night) - it was a disaster. Definitely will not be back. On a checkout no-one even asked how our stay was.

I really didn’t like the fact that housekeeping left our room door open all day! Nothing was taken fortunately, but, having notified management, their response was “have a glass of wine on us”. Gee, thanks, how unprofessional. Security should be a high priority and they dropped the ball and made NO effort to make amends. Sad

Super Lage zum historischen Zentrum. Tolles, hilfsbereites Personal

We were warmly welcomed with a glass of sangria and friendly smiles! This place is a gem. We’ll be back!!!

We enjoyed the charming, historic rooms, the ambience & especially the helpful staff. They were exceptional.

Staff was excellent. Unique place to stay since rooms are in a variety of houses not one big building. Very peaceful in a well manicured setting.

We stayed at the Collector Inn Feb 2024 it was our first time visiting Sarasota. we stayed in the Worcester building, the room was a good size and included a small kitchenette with a nespresso machine and a refrigerator and microwave. The grounds on the property were so beautiful. Little courtyards and gardens everywhere and all beautifully maintained. The staff was friendly, helpful and very accommodating… they all seem to take pride in the property and it shows. If you go, make sure you take the tour of the property to learn about its history. The location was super walkable yet a little out of the downtown area so it was quieter ..it’s a great place, we would not hesitate to go back again!

This property is quite the gem. The staff is very informative and helpful. Highly recommended and will stay again.