智選假日套房酒店聖查爾斯(Holiday Inn Express & Suites ST Charles)

The check in went fine. Unfriendly associate that didn’t even acknowledged I was standing there needing bedding for the sofa bed. I waited for 10-15 minutes while he had a conversation with another customer. Fine, I’ll wait my turn but at least let me know you’re aware I’m waiting. He gave me a side glance like I was in inconveniencing him. He then gave me just a comforter and no sheets. I said thank you and he did not respond. No hot or even warm water for showers. Stains on the bedding.

Easy access from 370. Was seeing friends in St. Charles/St. Peters area and Florissant & Hazelwood areas so this was convenient to both. Friendly staff at check in. A slight smell of bleach when I walked in to the lobby, which should be a good sign. My room was clean, I was able to easily control the temperature, the shades kept the light out. I don't spend much time in the room so this is really more important to me. They did not make up the room the next day, which I am perfectly ok with. I did have to ask for extra washcloth at the hotel which was promptly provided. Did not eat free breakfast since I was meeting up with friends. Overall, pleasant stay!

Undergoing renovations that seem to be done half heartedly. Lots of broken ceiling tiles, locks that don’t work, and doors that don’t shut without force. The room was very humid, resulting in damp bedding and towels. Was ok for one night but will not stay here again.

The pool water was a bit dirty. We stayed 2 nights, and we were charged for 3. The night desk help refunded our money, but we had to cut things we wanted to do because of the over charge on the card. 5 days later we did see the refund post to the account.

I was disappointed that the hotel was under construction and it did not state that on the website. The pool was closed and that was a disatifier for the kids. The price was to high for what was offered for our stay. The staff was extremely friendly which helped me with this rating. If you in town for business I recommend this hotel, but with kids maybe finding a hotel closer to downtown would be recommended.

Nice property except there was no hot water for showers in the morning. Also we had to have the front desk let us into our room twice because the card reader in the door was faulty and had to be reprogrammed (they said).

The water in the shower took over half an hour to get hot. The TV didn’t work properly so we weren’t able to use it. The room was very clean. Overall just disappointing, especially for the price.

Louder than usual.. No hot water unless you ran the water for 30 minutes or better, Manager said because they just changed tanks, but regardless for 3 days straight.

No hot water (only warm). Vending and ice machines were broken during my entire stay. I would not recommend this hotel.