Have just returned from 2 weeks at thus hotel as a party of 5 adults, one of them elderly and a vegan due to medical issues. We had booked 3 rooms and on arrival we had rooms in each of the blocks which was not ideal. Check-in just stated that nothing else was available and were fairly dismissive, although they did say to go back the following day to see what rooms were available. The rooms were nice, clean, and large but only had AC in the bedroom, which meant it was hard to be anywhere but the bedroom due to the heat and humidity. My room never got cleaned before 3 pm, and one day, they turned up at 7 pm to clean. One day, I was left without toilet paper and had to ask for the room to be swept after they had been in because they didn't seem to do it. The floors seemed to be missed on most days, and if there was a cup that was not in the sink, it was left where it was, and no new clean cup provided. I had to request that sheets were changed after the 1st week. They did provide tea and coffee and biscuits for the room, along with a fridge with a small freezer, hob, and kettle. However, there was no cutlery or crockery apart from 2 cups and 2 glasses. The pool was nice but needed cleaning more often than it was, but it was still usable. Unless you got up early each day, by 6.30 am, there was a limited chance of getting a sun bed by the pool as people came and put their towels down and disappeared for some hours. There are plenty of umbrellas, and staff will move them if required. There are plenty of sun beds on the beach and a very nice bay to swim in but can get a little rough at high tide. Also, there was sea**** on several days, which was eventually removed by the government agency. The food was nice and there was some variety for most of our party, however the vegan person in our party often ate out for dinner due to the lack of options at the hotel. We had several conversations regarding this, but no progress was made. The snack bar menu is available from 10 am until 4 pm each day, which was a problem when returning from a trip and dinner was not available until 7 pm. The food presentation was very good and some portions were a little small. The service was also slow with a 3 course meal taking up to 2.5 hours to get through. There were several drinks unavailable in the first week due to the bar not having the relevant stock, which was disappointing. Bar staff worked hard and did their best with what they had. Some of the managers here are very unprofessional and speak to staff in a derogatory and disrespectful manner, and I was absolutely horrified to learn that is the norm here. One of the managers stated that she was 'over us and no longer cared' when we changed the number of seats required for breakfast. They seemed to forget that we were paying guests, not just someone they had met outside. I'm not surprised that staff struggle to enjoy their jobs when they are treated so badly. Evening entertainment was mediocre at best with
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