船堡酒店(Ship and Castle Hotel)

Ripped off wasn't told needed a ferry cancelled booking within 5mins has last ferry had left took my money and now said no refunds so be careful out to ripp you off 200£

A 3star hotel , so didn't expect the world. It is an old building and lots of stairs and w1ndy corridors to contend with. However, the room was clean and comfortable, no frills. Could hear the TV and snoring from a neighbouring room, walls are obviously thin. The water glasses weren't changed for 3 days. Food was perfectly edible, with a reasonable choice for breakfast. The staff were definitely the best thing about this hotel, friendly and very helpful. The views out of the dining room were outstanding.

We went with a coach party on arrival we were greeted with 'were full up so you can't change your room'. Being of limited mobility we had asked for a walk in shower which we got,but also over thirty steps which would have been OK except four of them had no handrail,so I risked seriously injury when going up or down. The only response from management was there's nothing we can do. On a whole the staff apart from management were lovely. The hotel is situated in a lovely position. Great Seaview from our bedroom window. Love St Mawes as we used to go there every year sailing. Food excellent. Hotel clean and comfortable. But not good for people with disabilities.

La posizione dell'albergo è ottima ma l'albergo è vecchio, sporco e mal tenuto. Doccia in pessime stato, bagno minuscolo e moquette a terra non pulita da anni probabilmente.

The view from the room was beautiful but for a deluxe room it was very small. The food was on the cheaper side but really underwhelming. The fruit salad was an apple with two grapes and a piece of melon and the sautéed potatoes were crisps. Again the views were stunning but having experienced other restaurants at St Mawes I was expecting much more than what we received. The majority of the staff were friendly and were happy to reserve us a window seat for breakfast.

Great location, but very tired and in need of a makeover and difficult to get into room as the bed was in the way!

Nice hotel with very friendly and helpful staff. The only issue was the parking, which I understand there’s none within the hotel site. You have to pay to park with at least a 5minutes walk away This should be mentioned when booking. Lack of restaurants and things to do in the area too.

Vastly overpriced and poorly appointed and managed accommodation. Things started poorly with check-in. We were allowed to drop our bags but the public car park was expensive, not that close and with a tricky meter to operate. At check in there was a delay checking if the room was ready, at 3:15 for a 3pm check in. No WiFi code or instructions were provided. The room was much more cramped that the example on *******, with a poor and noisy outlook. Someone knocked the door 10 mins after checking to ask us if the room needed cleaning. The shower was small with nowhere to put shower gel etc and had been set for a trickle of water. We complained but no one came back to us. The second morning I discovered how to change the setting on the shower head, but the flow was still inadequate. We complained again and were promised a follow-up call when the manager was back on site. None came. St Mawes is a nice location, but I wouldn’t recommend this hotel.

All staff were amazing and happy . Mark the manager made sure that me and my mum got our balcony that we paid for as slight understanding but made sure got all sorted room was lovely and new. Views are to die for just so heavenly beautiful. Good was 3 courses and 3 choices of each course each night . Will definitely come again . Thank you for making mine and mum's holiday a memorable and had great time Sarah mace