We arrived after midnight, but we had called to alert them of that. The room we reserved wasn’t available, the hotel said this happens a lot with Trip.com because they overbook and there aren’t enough rooms. Luckily they had a different type of room available, but we had requested 2 beds and wound up with only 1. We requested a rollaway bed or air mattress, and extra bedding. We were told he would bring something up to us, but he never came back, no one answered the phone and the front desk was abandoned.
翻譯