格蘭德瑞奧塞班度假村的評論

可惜泳池OUT時間是17:00。 酒店滿意。 我喜歡 T Gallery 和加拉班的位置。 停車場寬敞又漂亮。 承天很容易移動。

位置很好，空調也很完美，如果我回去的話我還會住在這裡。

BIG SCAM AND FALSE ADVERTISING ON WEBSITE! Don’t stay here. I’d give less than 1 star if it was allowable! April 7th we used Agoda to book an 11 night stay at the GrandVrio Resort Saipan. Before booking we looked at the accommodations on Agoda AND on the company’s website. What a scam! There are 4 languages and each translation shows different information. It also shows different times of operation for it amenities. However none is consistent and none of it is truly accurate. -No BBQ on the terrace with Polynesian dancers for $48.00 according to the website. -No pool bar -Deep pool was closed our entire visit -Kids pool is NOT covered -Umbrellas were only on the deep pool that was closed, none by the open pools -Kids pool mushroom fountain, water bucket, and water squirters are non functional -Big main pool fountain does not work -Lifeguard is NOT an active lifeguard. Sat under the porch of the chapel on his phone the entire time -Beach tape on the sand said the beach was closed and in the red zone yet the beach really wasn’t as we went over to the next hotel and they shared it was not closed. We addressed all of this with the hotel. They said it’s amenities haven’t been available since Covid. They mentioned we should go to the Crown Plaza for dinner and a BBQ with dances which was over $20 per person more. We asked about the pool hours. They said it was 10-5 which didn’t match any of the hours online. We shared that without coverings and umbrellas it’s scorching hot in the middle of the day, we requested to be able to swim at evening or night and it wasn’t allowed. We asked about the pool bar and was told it hasn’t been operational since Covid. Convenience store is open 8-1. Again not like the website. Who needs a store at 8am on vacation? When it was needed it was not open. Excuses the whole time. This place is an epic scam. It’s outdated and a waste of our money. With booking in advance we could have stayed somewhere that actually has all the amenities mentioned for the same price like the Crown Plaza. It’s a shame we didn’t. We asked Agoda and requested to end our stay after 5 days of this. Agoda said “We acknowledge your frustration and appreciate your patience. We understand that this service experience did not meet your expectations, and for that, please accept our sincerest apologies. As a gesture of goodwill, we are offering you a compensation of USD 238.39, credited to your account as AgodaCash. Please note, this is the maximum amount we are capable of offering.” They said they could not help us leave the Grandvrio and we would have to stay or pay out of pocket to go somewhere else. On day 7 we had enough. We spent so much money leaving what was supposed to be a resort, to do the things we came to do. Things we couldn’t use the Agoda cash for. Enough was enough. We again contacted Agoda and the hotel manager and asked for them to end our stay, refund the remaining amount, and find a hotel that had the ameniti

我第一次和家人一起來塞班島，孩子們很喜歡這裡，還有很多兒童計畫和玩的東西，讓我們留下美好的回憶。我想下次帶我的父母來就太好了。我也會和你一起度過美好的時光

我住的是Taga Tower，還不錯~ 我喜歡它有大海景，房間大，還有獨立的浴室和衛生間。 位置也處於“繁華地段”，隔壁有大型超市，街對面有便利商店和紀念品店，咖啡館和餐廳都在5分鐘內。 不過塞班整個設施感覺有點舊了，很難期待最新的設施了，酒店裡的游泳設施好像很少人用，大家都出去玩了，確實很美。

我沒有得到幫助並且損失了很多錢。預訂方不希望我改變日期，並說不可退款，你必須在那個日期來。如果我把日期移到下個月，我要求支付差價，但仍然沒有幫助，所以我白白損失了錢

我和孩子們玩得很開心，Cocomong 房間真的很好，所有的工作人員都很友好，海洋燒烤真的真的是最好的！

飯店地理位置優越，距離幾秒鐘的路程即可欣賞壯麗的海景和大海。 您也可以從飯店前搭乘快艇前往軍艦島，勾起許多美好的回憶！ 飯店的泳​​池還有一個籃球門，所以我在飯店度過了最美好的時光！ 另外，雖然這是我一段時間以來第一次出國，但飯店前台和餐廳都有日本工作人員，所以我幾天都感到非常安全和安心。 雖然身在海外，但我還是感受到了日本的熱情好客。 飯店內的商店可以以合理的價格購買到許多紀念品，可供選擇的商品種類也很豐富。 期待下次造訪塞班島時再次與您合作！

飯店的工作人員非常友善、開朗，對我們非常照顧。該地區很多商店都關門了，所以我不知道該去哪裡，所以她給我介紹了酒店附近一些推薦的咖啡館和紀念品商店。 他也告訴我看日落的最佳時間，我能夠看到與日本不同的美妙的大海。 當我詢問前台工作人員如何使用洗衣房時，當他們意識到我不會說英語時，他們盡力用手勢教我。多虧了你，我才能夠毫無問題地洗衣服。非常感謝！ 飯店和庭院都很乾淨，房間也很寬敞。 有幾個日本工作人員，所以即使我根本不會說英語，我也感到很安心。 這次我給了4顆星，因為我覺得早餐菜單上如果能有更多海外和塞班島的食物就更好了。 我很樂意再次入住。

日本工作人員親切地向我介紹了冠狀病毒之後的現狀，這非常有幫助。 當地的工作人員也很友善。

飯店前有DFS免稅店，旁邊有ABC店，早餐有咖啡廳和米飯，還有超市，非常方便。沿街有很多餐館，孩子們非常喜歡飯店的游泳池。還有會說日語的工作人員，所以可以放心使用！當我再去的時候我一定會再來這裡。

地點不錯，吃飯、海灘、喝酒、買生活用品都很方便。另外，飯店的餐廳好像也是當地人在用，所以很熱鬧，大概是週末吧。食物，包括菜單，有很多適合日本人的菜餚，所以我感到很安全。

就價格來說還可以。位置很好，泳池就是給孩子玩的，前面就是海灘。由於電暈，酒店似乎並不完全正常。前面的海灘佈置得不太好......我就去隔壁的Micro Beach玩了。酒店部分設施正在維修。去之前有評論說其他評論都出了鐵鏽水，所以就買來洗澡用的，可以去除鐵鏽水。僅僅一天之內就完全變色了。

工作人員非常友好。 Hptel 的氛圍很棒。然而，非常不幸的是，我必須早晚用水洗澡。 僅限白天提供熱水。