Decameron Club Caribbean Runaway Bay, Ramada全包式度假村(Decameron Club Caribbean Runaway Bay, Ramada All-Inclusive Resort)

Malo

From the beginning to end of our trip, my daughter and I were greeted and accosted by warm and friendly staff. We would definitely stay there again for future trips!

The hotel room was dirty, there was a smell that was so unbearable, we ended up checking out a day earlier. Even though house cleaning came and mop, there was a scent we could not stand. We had to leave.

The property was very clean, beautiful and well maintained, the entrainment team was amazing, front desk team was very pleasant. Dining room team wasn’t that warm and friendly however Stephanie was exceptionally, she provided great hospitality and customer service. I would return just because of the service I received from Stephanie.

The hotel smells bad, we didn’t even check in because the place looks dirty. The staff were very nice but I couldn’t stay. It looked nothing like the website. The food was nasty. I had to pay $$1142.00 to go to a different hotel. Would never recommend to anyone I know.

My biggest problem was the noise I wasn’t able to sleep because of a party outside the property was very loud til 3am

Dependant on where you are on the property, the noise from the main road is quite disturbing at night. I'm not sure if there's designated smoking/non -smoking rooms - but unfortunately we were disturbed by a couple who smoked quite heavily - which was our bad luck too, but something to be considered. Also, more sun loungers for the beach areas are needed - there is plenty of space to accommodate this, and they are poorly maintained - this needs to be improved. A little more attention to cleaning of the rooms (e.g the lampshades were dusty ) required, extra hangers, hand towels to be distributed - we did ask for these items,but they never materialised. The garden areas around the rooms are beautifully maintained, with beautiful native plants and vegetation. Staff are friendly and helpful though!

I enjoyed the omelette station and pasta station and smoothies as options at the buffet. I appreciate that they had pineapple and cranberry juice to mix with bar drinks. I went in expecting a bit more of a basic experience since it isn’t a 4 or 5 star place but it was good, price was a good value. I appreciate that the staff was polite (would you like some wine my lady).

The staff are great, love that it is a small resort and you have the beach huts. Have stayed here a number of times and always look forward to coming back.