智選假日套房酒店揚斯敦（N.利馬/博德曼）(Holiday Inn Express & Suites Youngstown (N. Lima/Boardman))

No wash cloths, ********** around the toilet and shower, no bodywash (empty) enquired about refill was given a tiny bar of soap

Our heater/AC unit didnt work so we had to keep the window open to cool the room down. But the room was clean. Breakfast was good. Room above us was kinda loud but we cant blame the hotel for that. Overall a nice place.

The person at the front desk had a language barrier when asked basic questions. My room card got deactivated during my stay. 11am check out is early compared to other hotel chains. It was clean and quiet with a variety of breakfast items available.

Property was not clean at all. From the breakfast dining area to the public restrooms to the guest room. Appeared to be a shortage of towels and washcloths.

Staff was rude. Room was not clean and sheets were dirty. Asked for a new room, they said no because they were fully booked. Asked for someone to come clean or at least change the sheet, they said no because housekeeping had gone home. Asked for our money back so we could go to another hotel, they said no because we used a “3rd party booking site.” They did give us clean sheets to change the beds ourselves, and I found some clorox wipes to clean the bathroom with. It wasn’t a good start to our vacation.

I need the option of ZERO stars!! The room smelled like cat urine!! The fridge leaked water everywhere, the toilet was broken so we had to take the lid off the back to flush the toilet! Tell me how a housekeeper can clean a bathroom if the toilet doesn’t flush?? Shower curtain was filthy! Hand towels were dirty!! We told the guy at the front desk THE MINUTE we saw our room that we needed a new room-he stared at his computer screen for 5 minutes and said “all the rooms are assigned”-when I asked if everyone has arrived to check in, he admitted they had not but kept saying “they’re already assigned”, he told me he would “speak to my manager” and get back to me-10 minutes later I went back. “I can’t reach him, he’ll be here in 2 hours”. We had a concert to go to and didn’t have time to wait. Then he says “you have problem with room?” Yeah…we do!!! What the heck!!! He refused to give us another room and we tried to go somewhere else and they were booked up in the area! I want a refund-it was disgusting and the staff is inept!!!

Nice hotel with friendly staff. Good breakfast. Pool was out of order. It was a nice stay after getting bumped from their sister hotel in Boardman.

Staff friendly, breakfast was on par with holiday inn express, facility was rundown

It was like staying in a frat house. Broken furniture, sticky floors…maybe understaffed, but those who were there were mostly ambivalent.