Candlewood Suites 雪城 - 機場(Candlewood Suites Syracuse-Airport)

Hotel is in need of renovation. A lot of noise and traffic in the building. Basic housing for the night. Adequate.

The bed was so uncomfortable! Didn’t sleep!

The room was ok but the halls were stinky and the walls were thin so not one minute of sleep.

The shuttle was not available. Staff said broken down. The phone in room was not working so no wake up call was available. Lights on room not working.

I would never stay at this hotel again, and I would never recommend it to anybody. I have never stayed in a hotel that was as dirty, and obviously had not been cleaned in quite a while. We could barely get into the room because the door was slightly off the hinges. There were no dishes in the cupboards, other than one cup and one plate. They had pots and pans in a drawer that looked like they had never been washed the TV remote did not work, the furniture was old and the leather chair was so worn that it was flaking off. I’m not sure I would stay in another candlewood suites again.

No remote for TV, toilet didn't flush and staff not friendly. Cleanliness was marginal, very run down. Would not stay there again.

When we arrived at 2:55, the girl at the front desk was very rude and said we couldn’t check in until 3pm. No problem. We sat down in a chair to wait. At exactly 3, we walked back up and she was surprised to see us and asked what she could help us with. Very odd considering we just spoke to her. Once we got to the room, the tv didn’t work and it smelled like smoke.

The property has seen better days, the room was clean just outdated. The lighting and flooring was weird reminded me of a hospital room. Staff was friendly.

Terrible. No airport shuttle despite what the website says. Flea infestation in the room. Had to leave for a different hotel in the middle of the night.