We booked a superior king size room but was given some other smaller room with two single beds. Upon checking, the ***ager simply say they can’t do anything about it as they don’t have rooms available. When we asked them to provide a refund for the difference in room prices, they said it’s not possible as it was booked online. The floor and bed sheets of the room were dirty and there were mosquitos in the room. When asked to provide a mosquito repellant, they simply said that they will get it, but even after waiting for 1.5 hrs they did not get it, and we had to sleep as it is.
翻譯