鹽湖城墨累萬豪TownePlace套房酒店(TownePlace Suites Salt Lake City Murray)

BEWARE if you have a pet they DON'T disclose there will be a $100 charge! Not a deposit but a charge. When I checked in she told me there is a $100 charge, I was pissed this was not disclosed when I booked, then she said it was a deposit. WRONG it is a non-refundable charge. Also, I had to get my card key updated twice as it didn't work on 2 different days.

Everything was perfect, except for the occupants of the room, directly above us, which was nonstop noise whenever we were in our room including nights. Eventually we contacted the front desk and the person there was very helpful and offered to call which she did the noise, however continued, and, after we spoke to her about it again, she offered to move us to another room for our second night there. We appreciate what she did to make our stay more pleasant and we understand that the hotel cannot prevent situations like this from happening.

Nice big rooms and easy check-in and out. Free HBO was nice. Like that it was 3 pm check-in and 12 noon checkout (vs many hotels that are 4 pm and 11 am respectively). Only buggy thing during our stay was that they ran out of coffee a good 30 min before the breakfast period was over. Instead of fixing this, they put up a sign that said they’re out of coffee. Coffee is cheap- why not just brew more? Overall good stay and very convenient location for our needs. Would stay again.

Enjoyed the layout of our spacious room - the closet setup made it convenient for all the coats and ski wear. Very clean and modernized. The mountains were even visible from our first floor placement - with that - unsure if the staffing had an office above our room or if it was another guest - the entire ceiling, including fixtures, vibrated from 5:45-7:45am EVERY morning. Highly recommend not being on the first floor, truly terrible. The breakfast buffet is extremely limited, but it was convenient to grab a bagel and coffee on the way out. Location was convenient for hikes and skiing, about 20 minutes to downtown SLC.

Very new so everything in room and lobby was in perfect condition. Complimentary breajfast was better than average as far as options.

I stayed at this hotel last night in room 127. The room next to the office. Someone that worked in the office was banging all night on the wall of my room. I went out to the desk at 2 am and the girl at the desk said she would call the person. The noise stopped but unfortunately couldn’t get back to sleep. I got up in the morning and spoke to her and asked if I could get a discount or anything. She said to call back at 9am to speak to the manager. Breakfast was supposed to begin at 6:30 and nobody was around to serve breakfast. I called later in the day and spoke to the assistant manager and she stated that since I booked through ********** that they couldn’t do anything. I then said I would write a review and she began saying I was threatening them. She also said that the event never happened. What she was doing was playing a dance to skirt the hotels responsibility. Also the room smelled like dirty hair that was coming from unwashed pillows.