The Novotel Salvador Hangar Aeroporto best features are its location near the airport, newer facilities than most properties in Salvador, and it operates under the ACCOR hotel brand. Despite these advantages, I must report a unacceptable experience during my stay December 28th to 31st 2022 followed by deplorable managerial customer service in response to verified and documented service failures. I have reported these issues to my travel agency, my corporate travel unit, and my personal travel networks. As I discovered this property using Trip Advisor, I have decided to report this matter for the benefit of my fellow readers. I do not recommend this property for business travelers nor cultural tourism travelers (especially not those seeking afro-Brazilian tourism or those welcoming to the African diaspora). I share some reasons herein: • Unreliable Service: During my stay I experienced one major internet outage over six business hours, as well as minor room outages (less than 30 minutes) on each day of my stay. This hotel was advertised as catering to business travelers, but the hotel provided no updates when internet would be restored despite repeated requests. I did not receive any support to manage the disruption to my teleworking, and personnel were unable/unwilling to facilitate solutions (At one point, I was recommended to use the free internet of one of the shopping malls. Imagine carrying expensive computer equipment to what my taxi driver warned was a “high crime” area). Sadly, the ability of the reception staff to identify solutions was more unreliable than the internet service. • Poor Room Quality: This hotel advertises rooms of high standards of quality, and I am sure many receive good rooms. However, I received a room that was both substandard quality (bathroom sidings and interior furniture water damaged, door malfunction, refrigerator malfunction) and pollutted by the buildings HVAC exhaust being poorly designed, allowing exhaust to flow against rooms on the lower floor (high noise pollution noticeable when sleeping). I believe most guests do not have this experience, as the issue likely affects few rooms on the lower floors. However, when choosing this property, one must ask the question, how does the receptionist decide who receives these rooms which experience high dust inflow and high noise pollution (I have videos and photos available upon request). Why are some customers placed in quality rooms, and others assigned to substandard rooms (noting the hotel has standard room types based on bed requirements)? Why did this hotel property assume that one of their few afro-descendent customers would accept the worst room in the property? • Deplorable Managerial Level Customer Service: Upon checkout, a customer service representative noted my dissatisfaction with my hotel experience, and asked if I would be willing to receive inquires from hotel management the next business day. I did not have confidence in their customer service bu
若想要遊覽薩爾瓦多,阿奎雷納酒店將會是一個不錯的的住宿之選。附近很多景點,包括FENACAB、Udo Knoff ceramic and tile work museum和新水源體育場都離酒店不遠。所有極具特色的客房都配備有空調和衣櫃/衣櫥,讓您感受到更加貼心細緻的入住體驗。如果您喜歡安靜的用餐,酒店可以提供房間送餐服務。倘若您覺得酒店的餐飲服務無法滿足您的需求,附近的L'Arcangelo Ristorante Italiano(意大利菜)、Pa2(酒吧/酒館)和Farid不妨可以試試。酒店休閑區提供了各類設施,您可以在這裏舒緩身心壓力。酒店設有24小時前台諮詢服務,為下榻至此的您提供最貼心的行程安排。
訪訪客2023.02.08
O Aquarena Hotel é um hotel numa zona bem movimentada, fica de frente para uma avenida e por isso o barulho dos carros pode ser um incômodo. o check in foi demorado e confuso, já havia realizado o pagamento de 50% e mesmo assim fui cobrado novamente, sendo necessário reenviar o comprovante para sanar essa pendenga que deveria estar num sistema do hotel. Ainda, alguns quartos não tem frigobar, mas o hotel vende água e refrigerante na recepção, o detalhe fica para o pagamento, tem que ser imediatamente não sendo possível colocar na conta do quarto, ou você tem como pagar imediatamente ou não leva. A chegada ao hotel é fácil, fica perto da Fonte Nova, o gps não teve problemas para encontrar. O quarto é bem pequeno, o banheiro idem, uma pessoa maior passaria bastante aperto. O café da manhã é bem modesto, o ponto forte fica por conta da tapioca feita na hora. No mais, o hotel possui um bom custo benefício mas não é um dos melhores.
Very cozy and friendly hotel atmosphere..Service was professional, friendly and caring for all our needs. Travelled wih my husband on vacation. Room was cleanned everyday, room service was attentive to our requests, only the cleanliness of bathroom lacked attention. Air conditioning, being a beach front summer hotel, worked perfectly. Some of the employees went above and beyond their duties to help our staying feel like home. Mauricio at the poolbar and Gabriel - great friendly delicious tropical cocktails served. Carlos Jose at the main Hotel Restaurant did a fantastic job with a smile always. Barbara at the restaurante was exceptional. The receptionists always had a genuine friendliness way to make us happy to be back with a smile and what can we do for your staying be perfect? Trully we enjoyed once again be the guest at the facility. Will be back!
不論是商務還是休閑旅客,瑞德安德拉德努瑪酒店都能讓您的薩爾瓦多之行變得更加美好而難忘。在該地區觀光很容易,Espaco 116 Graus、Igreja De Santana和Casa de Iemanja都在酒店附近。從酒店出發可方便前往市內的眾多著名景點,包括望德聖母堂、Casar?o do Alto de S?o Lázaro和Colina de Cristo。酒店對客房的裝飾十分考究,每間設施齊全的客房都配備有空調和衣櫃/衣櫥。酒店提供的體育和休閑設施,旨在為旅客營造多姿多彩的住宿體驗。外國旅客可以通過多國語言工作人員瞭解當地風土人情的相關訊息。
若想要遊覽薩爾瓦多,瑞德安德拉德翁迪納酒店將會是一個不錯的的住宿之選。在該地區觀光很容易,Ondina Beach、Pedra da Sereia和Getulio Vargas zoo都在酒店附近。從酒店出發可方便前往市內的眾多著名景點,包括Pink Elephant、Fundacao Pierre Verger和Estacio de Lima Museum。所有極具特色的客房都配備有空調,讓您感受到更加貼心細緻的入住體驗。如果旅客願意,酒店可以提供滿足需求的客房送餐服務。倘若您覺得酒店的餐飲服務無法滿足您的需求,附近的L'Arcangelo Ristorante Italiano(意大利菜)、Cuco Bistro(Cuco Bistro)(西餐)和Caranguejo do Farol(巴西菜)不妨可以試試。酒店提供的體育和休閑設施,旨在為旅客營造多姿多彩的住宿體驗。酒店設有24小時前台諮詢服務,為下榻至此的您提供最貼心的行程安排。
不論是商務還是休閑旅客,巴伊亞威什酒店都能讓您的薩爾瓦多之行變得更加美好而難忘。旅客們會發現Palacio da Aclamacao Casa de Cerimonial Museum、Teatro Castro Alves和The British Cemetery距離酒店都不遠。酒店佔盡地理之宜,聖弗朗西斯科教堂、Igreja Ordem Terceira São Domingos Gusmão和National AfroBrazilian Museum離此都很近。酒店對客房的裝飾十分考究,每間設施齊全的客房都配備有空調。在空閑的時候,去酒吧喝杯飲品放鬆一下是不錯的選擇。如果旅客想在自己的房間舒適的用餐,酒店可提供客房服務。若是覺得酒店的餐飲無法滿足您挑剔的味蕾,不妨去附近的Amado(Amado)(西餐)或Pysco Restaurante-Bar(Pysco Restaurante-Bar)(其他西餐)品嚐下一流的推薦美食。相信SPA周到的服務和室外泳池一流的設施,會讓您擁有別樣的體驗。酒店的會議廳和商務中心將熱情的服務與專業的素質完美地結合在一起。品質保證的禮賓服務,讓您真正體驗賓至如歸的享受。
訪訪客The most charming boutique hotel in the heart of Pelourinho! Both the room and bathroom were beautiful and spacious, with a mini fridge, safe (although ours was broken) and large cupboard. The rooms are named after Portuguese explorers rather than the more common room numbers, which was very fitting for the colonial style interiors of the hotel. Staff were so welcoming and very friendly. Breakfast is served at your table - tick sheet menu - and includes various cereals, drinks, bread, cakes as well as Bahian specialties. There is a small plunge pool, which we didn’t get a chance to use. We couldn’t have asked for a better location; we were able to walk through the historic centre, with both the funicular and elevator serving the lower city close by. Lots of eateries and fantastic musical entertainment right outside the hotel - music stops around 10-10.30pm. It is a short walk across the cobblestones to the main Pelourinho square, which pays homage to Michael Jackson who shot a music video there. A (steepish) walk past the church takes you to the rainbow street of San Antonio, with plenty more restaurant/bar options. Would absolutely stay here again. Highly recommended!
Loved this place! Great breakfast spread in the morning. Very nice pool and right across from the beach. Nice rooms with comfy bed and strong shower. Great staff with English spoken. This place exceeded my expectations by a lot. Loved Salvador in general.
Eu e minha família ficamos uma semana nesse hotel. A localização é boa, ponto central para o centro histórico, Farol da Barra, shoppings e outros locais interessantes de Salvador. Quando visitamos, estava em reforma, causando algum barulho suportável. A limpeza é impecável. O café da manhã é mediano, nada extraordinário ou decepcionante. Funcionários da recepção são ótimos, assim como as mulheres que atendem no restaurante. Aliás, esse é um ponto a ser melhorado: o horário de funcionamento do restaurante, pois se o hóspede quiser comer depois de 21:00h não consegue. Acho que a experiência foi positiva.
訪訪客Pros:
* spacious clean room
* good breakfast opening at 6:30am sharp (doors are locked before then), with lactose-free milk and gluten-free options
* okay pool area (no greenery though)
Cons:
* the A/C was weak, but after running it for one day the room was sufficiently cool (you do need a card in the slot during that day...)
* no ”Do not disturb” sign to hang onto the doorknob
* the desk in the room was small and very annoying for laptop work (round, glass)
* the chairs in the room were not comfortable at all
* out of all the staff, only one front desk person spoke English
* no laundry facilities
* no business room
* old slow elevator
* window didn't insulate from the street noise that well, but I used 33 dB NRR earplugs to block the noise that came through; there are also many rooms that don't face the street
* the front gate didn't open automatically with my key; had to wait for staff to open it; other times it was left open