韋爾比耶W酒店(W Verbier)

I am currently staying at the W, Verbier. Before arriving, we gave our credit card for the payment and were charged an extra 4,000 Swiss franks on top of the rate we were told. This wasn’t a great start when we hadn’t even arrived to the hotel. My fiancé is a platinum elite in Bonvoy so we always stay at Bonvoy hotels around the world. Sadly, this experience has been our worst. Usually if you are part of the membership program, you would expect amazing service (and even if you aren’t apart of it) but we were treated poorly before arrival. Then, once we finally arrived to the W, after a long drive, the woman at the front desk told me I had to leave immediately and change my vaccination to the Swiss pass, this is fine but when I said can I just put my things down and have a water, she said “so you won’t go do it?” In the most aggressive manner. This was the first indication of rude members of staff. I went and changed my vaccine to the Swiss pass and when I got back she continued to have an attitude. Then, when we had an emergency and asked to leave, baring in mind we have already stayed 3 nights, we asked if we can be refunded the final 4th night so we can travel. We were told it’s high season so we will not be refunded. We spoke to Bonvoy, who told us the fact we already stayed 3 nights, all hotels refund you. Again, we went back to the members of staff to ask if they could please be understanding, especially as they still have rooms available… the hotel isn’t sold out so we haven’t taken other customers rooms. We were continuously told “there’s nothing we can do”. It’s sad this hotel put money before customer service. When we said we will write a review, they told us “we don’t care”. We would have returned if they treated us better but we never will and I will not advise anyone else to come here and experience such utter disregard to customer satisfaction. This hotel is simply out to make quick money and nothing else.

Une expérience fabuleuse!!! Je n’ai trouvé aucun point négatif à cet établissement. Chambre hyper spacieuse, confort luxe mais tout étant très cocoon. Personnel au top. Le Spa, le meilleur que j’ai vu. Le restaurant Tapas, un orgasm en bouche. Franchement très très belle expérience. Merciiii encore pour toute l’équipe W verbier

Magnifique hôtel et personnels au top. Le spa est spacieux et comprend une partie réservée au adultes donc particulièrement calme. La sélection au bar comprend des alcools hauts de gamme ainsi que conventionnels et une petite sélection de cigares est disponible. Le seul "bémol" qui nous a embêté en fin de soirée est que nous aurions voulu regarder un film ou une série sur une plate-forme (netflix, amazon ou Disney) mais la chambre ne comprend pas une smart tv donc nous n'avons pas pu nous connecter sur notre compte. Nous reviendrons avec plaisir.

我們想要一杯開胃酒來開始新的一年。漫長而慘淡的服務。他們給了我們一杯酒，經過漫長的等待，我們終於得到了桃紅葡萄酒。令人驚訝的是，我們得到了“haribo”風格的糖果。我問我們是否可以吃花生或薯條代替。答案是否定的，週末他們什麼都沒有。對於韋爾比耶的這類飯店來說真是太棒了，而且價格也不是最低的。

最美麗的景色和真正的 W 服務。整個酒店以其裝飾和出色的員工而彰顯奢華。無論您走到哪裡，W 的可愛粉色都會跟隨您。我永遠記得在這裡工作的人們的笑容，尤其是早餐服務員，以及他們如何讓我們感到如此受歡迎。訂一間山景房，在木製陽台上欣賞令人驚嘆的瑞士阿爾卑斯山…這是一次真正的 W 體驗和值得紀念的美好回憶。

美妙的住宿！位於滑雪場腳下，可欣賞到令人難以置信的景色。服務水準給我們留下了特別深刻的印象。所有團隊都非常專業和熱情。我們度過了令人難以置信的三天。早餐很豐富，很好，禮賓團隊很細心，水療中心很棒，滑雪一天後超級愉快。代客泊車團隊也很友善。不要忘記接待處和女僕。簡而言之，一切都很完美。滑雪室的工作人員非常熱情且樂於助人。一個難忘的地址！

非常令人愉快的歡迎，工作人員非常友善，樂於助人，面帶微笑，一點也不古板，但一切都非常專業。這家飯店真的非常非常漂亮。美麗的公共區域裝飾高雅。超舒適的房間，注重細節，舒適至上。 Bô 的晚餐很美味，早餐也很棒。我們提供了 qoqa 報價，我確認了所說的無可挑剔的品質。非常小的缺點，我們房間熱水故障期間管理不善。儘管我們打了幾次電話，但還是等了 45 分鐘，但沒有收到太多信息。其餘的沒什麼好抱怨的，很完美