Horrible experience. Poor customer service by Iris. Stayed for a local youth soccer tournament. Arrived late around 11pm Friday night after long drive. Checked in and when attempted to enter room key didn't work. Came back down. New keys provided. After entering the room the room had very strong odor. Came back down to front desk they offered the clean room but that would not eliminate the odor. Requested another room. Hotel rep stated another Queen was not available. They then reluctantly offered a single King room for 3 people. I explained that this was not large enough for us and neither of the 3 of the party could sleep on a sofa sleeper. Front desk clerk Iris was very irritated with us not sure why. Was not empathic to our situation. I then suggested 2 King adjoining rooms so we could have 2 beds and still be together. Even though it did show as available Iris stated she couldn't do that. Finally they did provide this option and provided the keys to the 2 adjoining rooms. My wife and daughter entered one of the rooms and there was someone already sleeping in there. She was shaken up. After going downstairs once again to front desk Iris didn't seem concerned by this mistake or even apologize. This is a serious safety issue. We could have been harmed. She kept typing things into the computer without even explaining what actions she was going to take to correct. Eventually she said she couldn't give us 2 Kings once again. She said she couldn't help us and would just cancel our reservation. I said no and she needed to help try to resolve. Then she said she would just call the non-emergency police line even though we did nothing to threaten anyone. The other desk clerk told her it was not necessary. I explained to her we were here with a large group for the youth soccer tournament. She didn't care. She then proceeded to talk about me in front of me to the maintenance employee. Staci then offered to help and suggested 2 kings that were not adjoining. This wasn't ideal since I didn't like being separated from my family but we took this option. Staci suggested working it out with manager in morning. Staci was helpful and trying to solve our problem but Iris didn't have any empathy and just wanted to get rid of us even though it was the hotel's fault. Iris needs to be retrained on customer service and customer empathy. Our group had other issues with this hotel as well including 4th floor smelling like ****, Doors not working on one hotel room where door had to be taken off, Being told by a worker not to let our teenagers be alone in hotel lobby as there were homeless people, and loud young guests drinking and smoking. Majority of our large group left the next morning due to all these problems. Discussed with manger the next morning (Ashley) and she was apologetic and did assist in finding us another hotel to move to. This was not what we expect from Marriott hotels.
坐落於West San Antonio的聖安東尼奧海洋世界/LAFB拉昆塔温德姆套房酒店,會讓您在聖安東尼奧擁有別樣的體驗,開展一段難忘的旅行。酒店地理位置優越,駕車至凱利空軍基地僅需8km 。旅客們可以發現K1 Speed 到酒店衹有很短的距離。酒店佔盡地理之宜,Main Event Entertainment、San Antonio Event Center和Firme Copias tattoo Studio離此都很近。酒店對客房的裝飾十分考究,每間設施齊全的客房都配備有空調。如果旅客想在自己的房間舒適的用餐,酒店可提供客房服務。若是覺得酒店的餐飲無法滿足您挑剔的味蕾,不妨去附近的Dunkin'(其他)、Baitong Oriental and Thai Food(東南亞菜)或Thai Hut(亞洲菜)品嚐下一流的推薦美食。旅客可以去健身室揮灑汗水,重煥活力。酒店的會議廳和商務中心將熱情的服務與專業的素質完美地結合在一起。外國旅客可以通過多國語言工作人員瞭解當地風土人情的相關訊息。
若想要遊覽聖安東尼奧,聖安東尼奧海洋世界明星旅館將會是一個不錯的的住宿之選。從酒店很方便到達凱利空軍基地,僅有10km距離。K1 Speed位於幾步之遙的地方。酒店鄰近多個熱門旅遊景點,包括Green Tree Tennis Club、San Antonio Aquarium和Forest Hills Library,旅客可以將行程安排的更加緊湊。所有極具特色的客房都配備有熨衣設備和空調,讓您感受到更加貼心細緻的入住體驗。旅客可以在閑暇時間去酒店的休閑區,提升健康幸福感。外國旅客可以通過多國語言工作人員瞭解當地風土人情的相關訊息。
訪訪客2021.06.27
The toilet had poop on the bowl and the bottom of seat, there was urine and dirt behind the seat, the lid had urine on it. There was part of a watermelon in the fridge. The bedside tables were sticky. The floor was so dirty that a clorox wipe would only clean 2-3 tiles before it had to be thrown away. There were stains on the bed spread (hope they were stains) The ceiling had dirt and dust bunnies hanging. There was water and hair in the tray that holds the ice bucket and the sealed plastic glasses had water inside. Twice we asked them to come clean the room and they never showed up. In addition there is a $40 cash deposit and the smoke detector is not present and the phone did not work
坐落於West San Antonio,不論您是商務出差還是休閑旅遊聖安東尼奧華美達酒店 - 近海洋世界/拉克蘭空軍基地都是理想的下榻之處。從酒店出發,至凱利空軍基地僅有9km遠。到K1 Speed僅需步行很短距離。酒店坐落於Green Tree Tennis Club邊,附近還有很多景點包括Cathedral Rock Park和Main Event Entertainment。所有極具特色的客房都配備有熨衣設備、房內保險箱和空調,讓您感受到更加貼心細緻的入住體驗。咖啡壺/茶壺可供使用,便捷的客房設施定能讓您倍感舒適。浴室內提供吹風機,讓您感受到賓至如歸的享受。如果您喜歡安靜的用餐,酒店可以提供房間送餐服務。除此之外,我們還為您精心蒐集了周邊的餐飲訊息,Dunkin'(其他)、Barrio Barista & Bargains(咖啡店)和Pho Vy(越南菜)期待着您的光顧。酒店休閑區提供了各類設施,您可以在這裏舒緩身心壓力。酒店的會議廳和商務中心提供優質服務,是眾多商旅客選擇入住這裏的原因。酒店設有24小時前台諮詢服務,為下榻至此的您提供最貼心的行程安排。
訪訪客2023.02.27
I stayed at the Ranada on Culebra Road in San Antonio. Room was spotless, shower was great and the room temp was excellent. Ganesh who checked us in, and he was great. Will definitely stay here again.
旅客若想住在聖安東尼奧的West San Antonio,那麼紅頂家園工作室旅館 - 聖安東尼奧 - 海洋世界/西北將會是一個便捷的選擇。凱利空軍基地位於距離該酒店大約9km的地方。當地著名的景點K1 Speed僅需步行很短的距離即可到達。從酒店到Forest Hills Library遊覽很方便,Cathedral Rock Park和Green Tree Tennis Club也均在附近。酒店設有大堂吧,您可在這裏放鬆身心,享受貼心的服務。除此之外,我們還為您精心蒐集了周邊的餐飲訊息,Barrio Barista & Bargains(咖啡店)、Umberto's Italian grill(西餐)和Piccolo's Italian Restaurant(西餐)期待着您的光顧。酒店提供的休閑設施,旨在為旅客營造多姿多彩、奢華完美的住宿體驗。酒店設有24小時前台諮詢服務,為下榻至此的您提供最貼心的行程安排。
歡迎入住 Best Western Ingram Park Inn,酒店交通便利,位於 Loop 410 上,距聖安東尼奧中心車程很短。我們酒店靠近城內的各個景點,距離您最喜愛的當地目的地僅幾分鐘路程,比如聖安東尼奧海洋世界®、Six Flags® Fiesta Texas 和聖安東尼奧市中心河畔。 作為歡迎軍人入住的酒店,在早晨請務必品嚐我們每天供應的熱自助早餐。 享用熱華夫餅、新鮮水果、您最愛的早點和可續杯的 100% 阿拉比卡咖啡。 作為一天中最重要的一餐,穀類食品和酸奶不可或缺。我們的 San Antonio 酒店提供充足的卡車停車位,因此我們深受卡車司機、野營車司機和那些帶着大型帆具的客人喜愛。 酒店位於 San Antonio 旅遊景點的中心地帶,您將發現交通快速而便捷,無論您是前往著名的燒烤地點,還是參加商務會議,都可以方便到達。 早晨在海洋世界® 遊玩,然後前往 National Shooting Complex 或 Northside Stadium,沒什麼比這更美好的了。 需要建議嗎? 我們熱情友好的工作人員隨時為您效勞。南方待客之道是我們的特色,無論您來這裏參加 Fiesta Texas,還是在 Southwest Research Center 參加會議,都能得到熱情的接待。 Citicorp 和 Texas Biomedical Research Institute 的員工都是我們的常客,另外還有其他許多企業。 每個人 - 從家庭度假到驢友,再到公司主管 - 都喜歡入住我們的 San Antonio 酒店,在這裏他們可以享受舒適頂級的設施和優惠的價格。Lackland Air Force Base 僅僅距離很短的車程,酒店門口就有一些美妙的購物商場。 但是,如果您想放鬆身心,請放心,我們的豪華寢具和涼爽安靜的客房將保證您如願以償。 您在這裏將被當成我們的家人,我們會為您提供家常風味的早餐和樂於助人的員工。立即在 Best Western Ingram Park Inn 預訂您的下一次入住! 希望您過得愉快!
坐落於West San Antonio的智選假日套房酒店聖安東尼奧西(海洋世界區,會讓您在聖安東尼奧擁有別樣的體驗,開展一段難忘的旅行。酒店地理位置優越,駕車至凱利空軍基地僅需10km 。旅客們可以發現K1 Speed 到酒店衹有很短的距離。酒店佔盡地理之宜,Green Tree Tennis Club、San Antonio Aquarium和Cathedral Rock Park離此都很近。在空閑的時候,去大堂吧喝杯飲品放鬆一下是不錯的選擇。若是覺得酒店的餐飲無法滿足您挑剔的味蕾,不妨去附近的Barrio Barista & Bargains(咖啡店)、Umberto's Italian grill(西餐)或Piccolo's Italian Restaurant(西餐)品嚐下一流的推薦美食。旅客可以去健身室揮灑汗水,重煥活力。酒店提供的乾洗服務,讓您的旅途更加方便。
坐落在West San Antonio,聖安東尼奧海洋世界/拉克蘭Residence Inn 酒店在聖安東尼奧佔盡地理之宜。從酒店很方便到達凱利空軍基地,僅有9km距離。K1 Speed位於幾步之遙的地方。酒店鄰近多個熱門旅遊景點,包括Green Tree Tennis Club、Forest Hills Library和San Antonio Aquarium,旅客可以將行程安排的更加緊湊。所有極具特色的客房都配備有熨衣設備、房內保險箱和空調,讓您感受到更加貼心細緻的入住體驗。有飲水需求的旅客,酒店還為您提供了咖啡壺/茶壺。除此之外,配備有吹風機的浴室是您消除一天疲勞的好地方。酒店提供健身室,旅客可以在這裏舒緩身心壓力。酒店設有會議廳和商務中心,為旅客提供高品質的商務服務。提供乾洗服務,為您的旅途省心。