聖安東尼奧北石橡樹凱悦嘉軒酒店的評論

房間非常不錯

好吃的早餐。方便快捷

酒店非常乾淨。很好的員工。我們在那裡的每一天他們都會拿出我們的髒毛巾和垃圾。舒適的床，小冰箱。每天早上的早餐都很好（包含在住宿費中。）我唯一的缺點是房間裡沒有微波爐。（但他們確實有一台樓下可以讓你使用。）其中一部電梯可以讓劈啪聲和爆裂聲。很棒的住宿體驗。

Terrible experiencia en ese hotel y si manager, no le hicieron el cuarto me iban a condonar una noche l cual al final no lo hicieron Pésimo servicio No me hospedaría en ese hotel

El hotel está bien pero el desayuno muy regular ! Mejor salimos a desayunar a otro lugar

飯店不錯，房間現代舒適，床很舒服，有一張大沙發床。 泳池有蓋，很溫暖，推薦。

No hacen limpieza de los cuartos. Me quede por 6 dias y no aspiraban ni cambian toallas.

Todo fue perfecto. Solo la cama estaba ya muy aguada y mi esposo pasó malas noches y dolores de espalda

接待員一點也不專業，房間很髒，浴室到處都是頭髮，床一點也不舒服。

Excelente ubicación

I’ve been staying in hotels for a little over a month and by far the cleanest and most comfortable one so far.

The stay was great until the last night we were there. At 11pm or so, some crazy drunk ladies were just hanging around in the hallway, next to our room and were being very loud and obnoxious. We had to call the lobby and only after having security involved, they finally went to their room. This went on all the way til about 230 in the morning. Also the matress on the sofa bed was extremely thin. We had to use the couch cusions to try and make a makeshift mattress. Other than that, the stay was very nice. The staff was friendly, the lobby host were very resourceful. The free breakfast was a plus. With a big family, free breakfast saved us a little to spend on outdoor activities.

I am deeply disappointed with my recent stay at the Hyatt Place hotel. The experience was nothing short of appalling. Firstly, I was shocked to discover that the pool was under construction during my stay, which was a major inconvenience as I was looking forward to enjoying some relaxation time. Secondly, I was appalled to find out that there was no room service available. It is unacceptable for a hotel of this caliber to not provide such a basic amenity. To make matters worse, upon checking into my room, I was greeted by a dirty toilet with poop floating in it. This was not only unsanitary, but also extremely unpleasant and completely unacceptable. When I approached the front desk to request a room change, I was met with resistance and denial. The lack of empathy and unwillingness to address the issue from the front desk staff was highly disappointing. I understand that issues can arise during a stay, but it is the hotel's responsibility to take swift action and ensure guest satisfaction. Unfortunately, my experience at the Hyatt Place hotel fell far short of this expectation. I hope that the management team takes this review seriously and takes immediate steps to address these issues, as they greatly impacted the quality of my stay.

The room was very spacious, and the breakfast options were great! The only thing I didn’t like was the dirty looking couch. It was stained and brown. We had to put sheets over it to be able to sit on it.