聖安東尼奧35號州際公路北戴斯酒店(Days Inn by Wyndham Morgan's Wonderland / IH-35 N)

bien

This Days inn location, I thought was going to be a decent stay. However, I was extremely disappointed in this hotel staff and management the very next day, when I extended my stay for one more night. They were not accommodating. I find out there is a service charge for early check in of $12 dollars that is not posted, — Furthermore, there is a $1.08 charge from your deposit for the convenience of having a safe in your room!! (I never asked for this to be in my room! It’s ridiculous!) — — I chose to pack my bags and come back later after 3pm, due to 3rd party booking and no refunds! — Later when coming back to check in, I was already disgusted with staying another night and the front desk lady puts me in a faulty room, that needs fixed. I’ve already moved my belongings into the room at this time. But still had to be moved!!! One of the worst two day stays! I wouldn’t recommend this days inn to anybody!! Terrible service, just terrible!!!!

Slept there I would recommend everybody to that motel that I stayed at thank you guys keep up the good work

Air conditioner would not get cold so they offered a fan… to move around the hot air in the room. They had no other room to offer me.

I had no problem with the staff, they did what had to be done and all the right way, no problem.

Fast friendly service everything in the room worked as you should comfortable beds

We had to leave in the middle of the night. The front desk called our room saying someone was there asking for someone we didn’t know. I told them they had the wrong room. A few minutes later there was a knock at our door. We kept quiet and then there was a more aggressive knock. We asked who it was and there was no answer. Through the cracks in the door we could someone standing there for a very long time. We couldn’t sleep. I stayed there with my 3 kids and we were all awake and afraid. As soon as we saw the coast was clear, we packed up and left. The front desk said everything was ok and we’d be ok, but just at that moment someone from another room called reporting the same thing. I wasn’t going to risk my family’s safety. We had to book at another hotel at 1 in the morning. I felt there was a lack of action on behalf of the staff to ensure our safety.

Mischarged my card, the TV didn't work, and told me it would be $20 if I wanted to do a late checkout when there was absolutely no demand to get in to this hotel. I basically never leave negative reviews but this place is a dud, plenty of other options in the area.

Unfortunately didn’t get any names- The lady that checked us in at around 9 PM on Feb 10 refused to accept that my husband and I had the same address (as we live together) and kept asking me for a “my“ address and was getting visibly upset when I kept giving her the one that matched my husbands- she eventually gave up and accepted the address I gave her (which was on the ID we gave her). Just a few hours later, at 3am, someone in the stuff actually opened our door to get in our room and didn’t stop until my husband screamed out to them “HELLO?”. Whoever this man was didn’t even apologize or even close the door that was thankfully blocked by the door stopper which kept them from opening the door completely. Whoever it was just walked away, leaving the door cracked open and my husband had to get up and look outside to see who it was. Eventually, the staff member saw my husband and apologized saying that he was getting into the wrong room. It was 3 AM and we were exhausted and scared so we decided to let A staff member know in the morning, knowing that it would be easy to just check the 3 AM camera. Instead, I was told by the staff member at the front desk that I should’ve said something earlier because now there’s nothing he can do, then tried to gaslight me by telling me that there was no way anyone went into our room because no one else has the key…