提查奧阿爾塔馬爾精品度假村(Ticao Altamar Boutique Resort)

Pros - friendly staff Cons - poor communication Fr hotel .hard to access by road and we had to hop on motorcycle with my 80 year old mom Doesn’t accept credit card

My family and I were very disappointed with the service provided at this resort. I had booked through ********** since March and have been trying to contact the resort from March until May with no response. It was only a few hours before check-in that they finally answered my call - which they did not know we were coming! They stated that ********** never got in touch with them. When we arrived, we did not know their boat only sat 6 people at a time. It was not convenient for the elderly. Other than a group of maybe 5 people, we were the only other ones in the resort. No one was wearing masks, there was no temperature check or any COVID precautions. We had to ask them for a menu AND ask them for the price of the items because they didn't tell us. They ended up charging us 115PHP for ONE tiny bananaQ and 115PHP for ONE tiny turon -pic has 1 bite. It took 2 hours for them to prepare lunch even though they said 20 minutes; the same for the turons. The bathrooms were dirty and one flooded. There was a garbage bag on the beach. There was no way to contact the staff from the rooms; no telephones. Even ********** couldn't reach them. There was a blackout and we had to walk to the front desk in complete darkness to have to look and wake up their staff to turn on the generator. When we complained about the slow service (which we were the only people other than 5 others) they rudely asked "how much did you pay?" They also didn't tell us ahead of time that everything is cash only.