聖何塞伊登維爾南部美國長住酒店(Extended Stay America Suites - San Jose - Edenvale - South)

The room was nice but unprepared for anyone to be in the room. There were no sheets or blankets for the other bed not were there any other towels than 2 face towels for a 3 night stay and 2 guests. The woman at the front desk was less than helpful upon our arrival and had an attitude the entire time we were talking to us and just threw us in a room stating that she "doesn't know what they {management} are going to do tomorrow since there are no more rooms now. Oh well". Thankfully, though, we were able to get towels from the front desk the next day of our stay and he was much kinder and was willing to help us. Other than the first person we encountered on our stay and lack of other amenities, the rest of our stay was a good one.

It looks normal from the outside, and it’s in a nice area, but DO NOT BE FOOLED! What this place needs most is a wrecking crew to knock it down and start over entirely. Just deplorable. YUCK! The place feels more like a squatters’ flophouse than anything else. I can say that two staff members actually seemed to want to help, but my only advice to those decent people is to look for other work. I’ve never spent the night in a worse “hotel” in the United States—once or twice in Tijuana, Mexico in the 80s, maybe. But it’s a close race for last place here. If ******* hadn’t refunded our entire booking (we had no choice but to sleep one mournful night here, and I kid you not, with one child crying about how bad the room smelled and how dirty the hallway was and so forth) I would seriously consider suing. We booked at $200 a night! Should you be so desperate as to need a room here, I can only offer this advice: Not only no, but hell no!!!

Only problem that I had was there was no security cameras outside and my properly parked motorcycle was struck by a vehicle which didn’t stick around!

Rude customer service on the phone . Room was nice and spacious. The bed was hard as the asphalt this hotel sits on . Pillows felt like a stack of papers in a pillowcase . The breakfast was rubbish.Just to go old muffins and bars . No coffee @ 8:25AM no staff around Ahahaha and no bell to let them know someone is in need of assistance . AND FOR THE PRICE !!! a night Fri. 02.23.2024- 02.25.2024 ughhh blooody rip off . Very unfortunate.It really was waste for my birthday trip I wished I should’ve just not gotten a room there . Buuuuut I did. Thank you .

It is probably an above average stay for San Jose, it is weird the room has stove and microwave, but no pans, plates or tableware. No shower curtain either, front desk provided one when asked. Hallways need more vacuuming.

Staff was great including housekeeping. Friendly and understanding. Attentive to my needs as far as supplies for kitchen and restroom.

They switched the hotels from south to north. I was given a room key ——-, walked in and the room was being used. I went down stairs to get another key and was given ——. That room had unmade beds and poop in the toilet! The guy at the front desk came and check three room and the third one was clean. Plus the garbage was all out of the trash room and my mother who is disabled and in a wheelchair had to go around the garbage to get down the hall! If this place had any class they would refund my money! The kicker, I saw a roach in the kitchen! Not surprised since the garbage was all in the hallway! This place was STRAIGHT GARBAGE!

Bad smell lingering through hallways. Went down at 9am for breakfast, but nothing was there; not even coffee. Staff called our room and came knocking at the door RIGHT at 11am, making us feel very rushed. We will never stay here again.

Our toilet backed up every day. The microwave needs to be replaced the button keep sticking so it wouldn’t close. Everything thing else was good.