聖何塞南居家酒店(Residence Inn San Jose South)

The GM was welcoming and helpful. The front desk gentleman was nice but did not seem to know much about anything. We specifically requested our room be made up as we were a large family group and visited in each others rooms throughout the stay but our room was never cleaned. There was no fresh towels , no bed made ,no trash removed, people just toss their dirty linens and trash in the hallway to be collected. We asked for extra pillows and were told there weren't any but were given an extra blanket to use. The pool and courtyard were nice with a seating area ,firepit, basketball court and BBQ. Breakfast was great ,cold and hot selections, fruit, yogurt, bagels, toast, coffee, tea, hot chocolate, milk and juice. Complimentary coffee and cookies in lobby, nice perk for families. Small commissary with snack items in lobby . The hotel itself is old and desperately in need of a renovation upgrade. Room rates should be much lower based on the condition of this hotel ,it does not have the usual Marriott standard at all. We were charged an additional $81.00 after check out with no explanation and inquiry through Marriot was ignored. It is dark ,smelly in areas and strong cleaning fluid smell in other areas. Carpets are dirty , our curtains were ripped, mattress on sofa bed was awful ,pool towels are paper thin and threadbare. Room linens are not bad and Queen mattress was acceptable. The location is okay, across from a plaza with several places to eat ,pizza, bagel, greek, sub sandwiches, short walk to McDonalds and Mexican, Lucky grocery shop and Ross. You do need to cross a busy 4 lane highway but its pretty quiet later in the day. Theres also a dollar store a few blocks away for forgotten items. Insanely high taxi fare from airport and back , when converted to Canadian is was $270 each way.

I stayed two days in January 2024. Traveled for business. My current experience did not meet my expectations. I felt like “the Marriott Family "moved out. I believe that future customers of this place should be aware of the following: This property is outdated Room fireplace is not working TV is not Smart Appliances are not working Had to wait for a hot shower more than 30 minutes No cleaning service Tried to reach a front desk first night, but no response. Breakfast was included in the price: 6:30am No hot oa**eal Out of orange juice Real plates Plastic utensils Fruits: apples only

Staff was always nice and accomodating even with the 3x that we had to change rooms. On the other hand, I was not happy to find out that the mattress was filthy and pretty stained. The free breakfast was a nice touch although it could use a bit of variety. Overall, it was a pleasant stay. Thank You.

We arrived at the Hotel around midnight on December 24th, later than planned due to a delay in flights. Only to be told that they had no rooms available because they were over booked. We had booked this prepaid stay through ******* on November 25th. We couldn't believe this. They offered us a room in a different hotel but we would have to make out own way there. We had chosen this particular hotel because it was just a few minutes walk from our daughter's house and so we didn't have transport. The staff were apologetic and said it was a corporate issue. Shabby, who stayed after her shift had finished to help us got us an UBER to another Residence Inn 30 minutes drive away. She paid for this herself. We had not received any notification that there wasn't a room for us. We did not arrive at the alternative hotel until 1:40 am after 21 hours of travel. We felt very let down.

The elevator was worn and carpet was dirty. Noticed the last inspection was 12/22 and license was expired. Staff was efficient but no extra effort was made to make us feel comfortable with a 5 night stay. Our room was cleaned once after several calls. We were given a total of four towels for one week. Ran out of Kleenex first night ran out of towelette paper and had to go searching again. Breakfast was blasé. After second day we ate elsewhere.