基馬爾酒店(Hotel Kimal)

Stayed here for 2 nights and the was the worst hotel we ever stayed due to the bad attitude of the owner. Here is the summary 1. Attitude of the owner on -the bathroom toilet issues: Issue: We arrived at the hotel in the evening after a long day from Punta Arenas and they assign us room 8. the toilet bowl does not work. they mentioned they will send somebody. 30 minutes later nothing. the guy arrives after repeated follow ups and then says he cannot fix it since there is a power outage and no water. I got to the reception to change the room, Response: -the staff says he can give another room but i have to move back to this room the next day and then transfers the phone to the owner. She is so rude and says she cannot do anything since the hotel is sold out.. with full of attitude as if she was doing us a favor for letting us stay there and we have to understand the problem instead of the other way round. - On top of that their generator was not working. No apologies whatsoever. She told me that we can go and find another hotel since it is not her problem since there is a power outage and they cannot fix the toilet till it comes. Nor can she give us another room for 2 nights. Resolution: after a long argument, I disconnected the phone and spoke to the staff at the reception and he reluctantly gave us a room for a day. we did not move to the new one however since it looked even more gloomier but instead called one of the staff to fix it and they temporarily fixed it but not the cistern which is the main issue. we landed up using the toilet next to the restaurant during the 2 days.. unbelievable. 2 Rooms: the ventilation is very poor with one window and no AC. It made me sick all the time we were in the room. Had to keep the doors and window open if we needed to breathe. There is something wrong with the air quality inside the rooms. 3. Property: pretty good and the pictures are accurate. The staff was polite and happy. The hotel seems to have power outages but the generator is mostly busted which means no power or water. 4. Service: Awful -Airport Taxi. on the last day evening we requested them to book a taxi for getting back to Calama for next morning 8am and they called after 10 minutes and said they cannot find a taxi. This is unbelievable. Luckily, we had the number of our airport taxi guy and he came early morning to drop us. -house keeping: They have a policy of house keeping only until 12 noon. we called them at 12:15 and they said no housekeeping for rest of the day. but saw the staff cleaning other rooms./ they did come later and cleaned the room. - I think, the attitude is dont serve. Say a NO first and then figure out. I would highly recommend to stay away from this property. It is the worst of service we ever experienced. There are a lot of good properties around here and you should have a great time if you book there.

Experiência incrível, todos os funcionários muito atenciosos. A única questão é que essa época é mais quente e o quarto não tinha ar condicionado, o que tornou a estadia um pouco complicada na hora de dormir, o quarto também muito escuro, mas entendo a situação uma vez que a cidade de São Pedro do Atacama a energia seja uma coisa escassa em toda a região.

Excelente servicio, limpieza, atención e infraestructura. Muy linda experiencia del lugar y del espacio, el personal excelente en atención y disponibilidad 24/7 lo mismo para el personal de recepción que estaba atento a todo los servicios solicitados por mi y mi pareja. Recomendable en todo los aspectos, sumado a la ubicación que le da un cierto plus al estar al lado de la avenida principal de San Pedro de Atacama.

Buen Hotel, cerca del centro con una agradable atención del personal especialmente una joven brasilera que atiende en la recepción. Sugiero quedarse en el Hotel Kimal y NO en Poblado Kimal, pues el Poblado Kimal esta al lado de locales nocturnos con orquestas con musica en vivo

Hôtel sympathique dans un village typique. Ma chambre est pas très spacieuse , la literie de mauvaise qualité, pas de Clim alors qu’il fait 40 degrés, impossible de créer un courant d’air pour rafraîchir , impossible donc de dormir. La restauration est parfaite et le personnel sympathique, disponible et à l’écoute. Petite piscine pour se rafraîchir .

O hotel é super receptivo, aconchegante e limpo. Os funcionários são todos muito simpáticos e educados, em especial a recepcionista Sevla. Como os passeios são bem cedo, eles perguntam se dará tempo de tomá-lo, senão deixam separados na recepção para que possamos levar, tudo pensado nos detalhes. Amei a estadia e experiência nesse lugar incrível.

Unser Aufenthalt war super. Selten so eine saubere und freundliche Unterkunft gesehen. Das WIFI könnte stärker sein aber insgesamt war es super. Auch das Restaurant in der Anlage war super lecker. Auch super Frühstück mit hummus und Obst.

O hotel é um oásis, que fica há poucos metros da rua Caracoles, a principal de San Pedro. O atendimento dos funcionários é atencioso, mas ressalto a recepção de REVLA, uma brasileira que nos recebeu com carinho, e fez com que nossa estadia fosse solamente SENSACIONAL.

Hotel de excelente nível localizado ao lado da rua principal de pedestres de San Pedro e isso é um diferencial porque as ruas de San Pedro são de terra e se ficar hospedado longe dessa rua vai voltar para o hotel todo empoeirado. Boas instalações e bom atendimento. Café da manhã excelente e preparam para levar caso a saída para algum passeio seja antes da hora de início do serviço (7:15). O restaurante do hotel também é muito bom, com preços compatíveis com os outros restaurantes de melhor nível da cidade (ou seja, caro). Ótima opção para ficar em San Pedro