Very cosy and big rooms, well-designed. Small, but nice swimming pool on the top floor. Some large trade malls are nearby. But the location of the hotel is generally better for travelling by car. There is no free shuttle bus transfer to beaches, unfortunately. And very noisy highway just outside.
Worst hotel value I have ever experienced. Took my family for a holiday weekend trip and we had to leave after the first day. The hotel isn’t very old, but the property is deteriorating fast. From the moment you arrive, not only is it readily apparent that the grounds aren’t well kept, but the exterior of the hotel has clearly not been cleaned in a long while, if ever. So, it’s not a surprise when greeted with a musty smell when you enter the lobby, which is cheaply furnished, and a bit dingy. Certainly don’t expect to be greeted as if it were a five star hotel. It doesn’t get any better when you get to the small room, and we had a club room. Cheaply appointed, with only two old threadbare towels, one each small viles of shampoo, conditioner and body wash, basically the same feel as an older Holiday Inn. Beach furniture is dilapidated and the service there was worse. We had to flag waitstaff to order anything which took quite a while and good bit of effort, followed by a fairly long wait for most items. Throughout the entire stay, the service was terrible. We booked aclub room, that was supposed to have snacks after 3 PM, there were none, and the staff said that they couldn’t provide. When we did go to the club room at 5 PM, we found only the very cheapest beverages, and only one selection of each. We asked for a turndown service and to provide towels and soap sufficient for our family, was told that would happen, but it never did. This carried on all the way past our check out, when we had called down to ask the valet to bring our car around. After checking out and waiting 20 minutes for inquiring where our car was, it was no surprise at the valet that we spoke to, hadn’t bothered to initiate bringing the car around. Do yourself and your family a favor and avoid this hotel. All of the above was for a $700 per night room.
PPint101We made a reservation through phone for two night and it was confirmed with late check in and it was fine. Later that day we received a call from the receptionist telling us that the room is released to other guest. And the excuse was we were late for 30 minutes and that they have a short of staff and they cannot accomodate the cleaning which she gave us the same reason for the late check in and we understood. Our phone was reacheable to not received any confirmation/follow up call if we are coming or not at least. When i spoke to the General Manager Ahamad, he given us different reason which was because of electricity problem???? And he was not polite at all and with high voice. And No wonder the service is really terrible as the leader is possesed even more. Not definetely worth to pay and stay with this service. Strongly suggest to book for another place with decent staff behavior. Will never book again and even suggest others for it.