I am a long time Holiday Inn member and this is the first time I feel bad from staying in a Holiday Inn. My complaint centers' on the staffs and just the lack of professionalism. First of all the staff don't even greet you when you walk in , the first thing that came out of this male staff was ” what's the name under in your reservation ” and then drivers license and credit card. There was no smile or just act courteous. I am very surprised at the lack of training for these staffs working for a large international hotel chain !! The staff looked like they were required to work as part of a work release program from the county jail because there were no incentive for them to do anything else !! My wife came down the next evening to ask for an additional tea bag for the room and the same male evening staff told her with a stone cold face NO and walked away !! We were just dumbfounded and had to double check the building signage outside if it did really say Holiday Inn !! We had better service from an independently owned roadside motel than this !! We were fortunate that we only stayed for 2 nights. I understand that it's so difficult nowadays to hire people to work but these staffs here at this particular Holiday Inn is really scrapping the very bottom of the barrel !! We'd stayed on a previous trip at a nearby Holiday Inn on Belmont, CA just a few blocks away from this location but just didn't have vacancy for the days we needed. We checked out and there was no basic courtesy like ” thank you for staying with us and have a nice trip ”. The fact is you'd get better service even from the average Walmart store. I expect better staff service coming from an international hotel company like Holiday Inn.
Checked in to this property for one night as part of a roadshow visiting 5 US cities. By far the friendliness, cleanliness and simple hospitality at this hotel was the best we encountered. From Nicole on reception to Reuben running breakfast, the team at this hotel are great. Highly recommend this property.
We are visiting the bay area. This is our first time here and were made a wise decision. The staff and manager are very nice. They made us feel welcome. That is had to find these day. We will definitely back back. Kudos to the staff
Checked in to this property for one night as part of a roadshow visiting 5 US cities. By far the friendliness, cleanliness and simple hospitality at this hotel was the best we encountered. From Nicole on reception to Reuben running breakfast, the team at this hotel are great. Highly recommend this property.
I am a long time Holiday Inn member and this is the first time I feel bad from staying in a Holiday Inn. My complaint centers' on the staffs and just the lack of professionalism. First of all the staff don't even greet you when you walk in , the first thing that came out of this male staff was ” what's the name under in your reservation ” and then drivers license and credit card. There was no smile or just act courteous. I am very surprised at the lack of training for these staffs working for a large international hotel chain !! The staff looked like they were required to work as part of a work release program from the county jail because there were no incentive for them to do anything else !! My wife came down the next evening to ask for an additional tea bag for the room and the same male evening staff told her with a stone cold face NO and walked away !! We were just dumbfounded and had to double check the building signage outside if it did really say Holiday Inn !! We had better service from an independently owned roadside motel than this !! We were fortunate that we only stayed for 2 nights. I understand that it's so difficult nowadays to hire people to work but these staffs here at this particular Holiday Inn is really scrapping the very bottom of the barrel !! We'd stayed on a previous trip at a nearby Holiday Inn on Belmont, CA just a few blocks away from this location but just didn't have vacancy for the days we needed. We checked out and there was no basic courtesy like ” thank you for staying with us and have a nice trip ”. The fact is you'd get better service even from the average Walmart store. I expect better staff service coming from an international hotel company like Holiday Inn.
We are visiting the bay area. This is our first time here and were made a wise decision. The staff and manager are very nice. They made us feel welcome. That is had to find these day. We will definitely back back. Kudos to the staff
113 評價