伊維薩島六善酒店(Six Senses Ibiza)

Excellent

Wir waren zum zweiten mal bei six sense zu besuch. beim ersten mal hatten wir ein super Erlebnis und deswegen sind wir nochmals gekommen. Leider war beim 2 mal der service sehr schlecht. wir mussten 5mal sagen das der koffer abgeholt wird und 3 mal das das auto bereit gestellt wird. - wir sind fast eine stunde zuspäd am flughafen angekommen und fast den flug verpasst!

my experience at the beautiful hotel. The staff was absolutely amazing, they really went above and beyond to make our stay memorable. However, I have to be honest about the food proposal. It didn't quite meet the high standards of a five-star establishment like Six Sense. In fact, it felt more like a two-star experience. It's quite disappointing that we could only order through room service. I believe there's room for improvement in this aspect.

Mi pareja y yo reservamos una noche en el hotel para relajarnos por mi cumpleaños.. y desde la entrada el hotel es de lo mejor que he visto. Sin duda alguna es el mejor hotel de la isla. La localización y las vistas son impresionantes. La habitación con la terraza mirando al mar y la piscina te deja sin palabras.. pero obviamente un Six senses siempre va a ser calidad, pero lo que realmente nos ha dejado encantados ha sido el servicio de 10. Me gustaría destacar a Mateo el valet de la puerta, Eva en recepción que nos hizo el check in, los chicos de guest service, Victor y Francesca.. increíble el detalle que nos dejaron en la habitación y la tarta de cumpleaños. Y también quiero destacar a Eder en la piscina, muy buena gente y muy buena atención. Sin duda volveremos. Mucha suerte y gracias.

I hadn’t read any of the reviews online before arriving and so wasn’t aware the hotel was considered to have service issues. Overall, I both enjoyed the hotel, some aspects of the service and felt uncomfortable about others. The challenge for any service establishment is that if a customer has one bad interaction for every 5 good ones, we just remember the bad ones. Mine were: 1) being told in my first 30 minutes at the hotel by the lady at the spa that she hadn’t read my email request sent the day before because she has too many emails to read 2) being told off like a naughty school boy by a hostess at dinner for sitting at a table without telling her after being shown to the table by her colleague. 3) the breakfast staff - very polite and lovely - running around, stressed, not writing down orders. It took me 40 minutes after arriving to establish that they had forgotten to process my breakfast order by which point I had to leave. 4) the breakfast hostess the following day - perfectly rude, unsmiling - telling me I couldn’t sit outside because they were still cleaning it, despite the outside being where most guests want to sit and breakfast being fully open. She could have just asked me if I was ok to sit outside whilst they cleaned or if I’d be ok to wait. She then told the cleaner guys not to hurry up and relax in Spanish, assuming I don’t know the language and as if I was the problem for being there There were loads of great staff too. When the breakfast order didn’t come, a manager offered to send breakfast to my terrace when I was free later in the day. Fantastic. When I called the following day and asked for the same breakfast on my terrace, I was told by staff that breakfast is only served in the main restaurant unless I order from a separate room service menu charged extra. Knowing the hotel is capable of doing something and then being told they won’t is quite annoying. When I asked for the tray to be cleared on their much touted app, no one read the message for an hour. When I returned to my room later in the day the remains of the breakfast were all over the floor, a swarm of birds around it. The coffee grounds - after staff removed the mess - remained on the floor until I checked out. There is no need to encourage use of the app if staff are not as responsive as if calling. I shared the above feedback with the someone as I left. The manager was notified by a member of staff I’d like to have a chat but she didn’t bother to come over, which was weird but I was rushing for a taxi so didn’t push it. It’s hard to therefore remember the good bits! But there were: stunningly decorated area overlooking the sea, lovely pool area, attentive and kind staff around the pool, fun staff by the pharmacy bar, delicious skirt steak by the pool, enjoyable wellness program with professional staff even if the hardware of the spa facilities doesn’t stack up to global peers. The real issue is the hotel wasn’t at all busy. If they make mistak

I don't usually write reviews but after my second stay at this property I felt compelled so that I save others the money and time. This was my 2nd stay given my first was such a disaster that I was invited back, not that you would have known this as nobody made themselves known to us as invited guests, not even a note in the room or email. Utterly bizarre. Anyway... the hotel itself is a thing of beauty, the architecture, location, views. The pictures don't do it justice frankly. Stunning. Now the people. On my second trip we took our daughter, she absolutely loved the kids club and the staff there are first class. A lovely set up with lovely professional staff. We stayed with her the whole time and witnessed how passionate the team at kids club are, truly exceptional people. That's where exceptional people end. Maybe management should have kids club staff running the hotel? The rest of the hotel is frankly shocking, almost comically bad. Nobody seems interested in helping and the prices are eye watering when you actually get someone to serve food or drinks... I think my G&T cost around €45 at the pool, a personal record beating Dubai, Miami and Singapore. Though it took me 10mins to find someone willing to make it, then about 15 more before they brought it over.... I was the only person on the pool terrace!!! So getting served obscenely overpriced drinks is a problem. Much like the sub par food offered throughout the premises that commands Mayfair levels of pricing. I could go on and on but I'll end up sounding mean. Save yourself the time, if you are considering spending £1k a night for a hotel like I did, then just got somewhere else.

All started on arrival, our room wasn’t ready until almost 4pm even if rooms shall be ready by 3pm. When we checked into our bedroom we realized that they had given us a reduced mobility room - meaning we had only one sink to share and the toilette/ shower all together in a funny shaped cubicle. We communicated this to the receptionist and she confirmed she would check for a solution- after waiting an hour we called reception. No solution. It took over 3 hours of arguing and really pushing for the managing team to agree to change us, the problem was that they didn’t have another room in the category we have booked and they didn’t want to give us a superior category - which for us wasn’t the thing; we just wanted the room we have paid for - just not a handicap bedroom. Once this problem got solved we were trying to start the holiday again, but this is just impossible. The service is awful, like it couldn’t be worst. Apart from the manager of the pool restaurant which was working upstairs due to the wind- everybody else is doing zero effort !!! If you order a fresh apple juice- you can expect a 10/15 min wait at your breakfast table. For an americano don’t even expect it to arrive. The beach cave for dinner; sounds great but the menu is so poor, they have 10 dishes including starters but out of them 4 were unavailable. The waiter told us they recommend ordering 3/4 dishes each as it’s a sharing south American concept (being from south America I can tell you there’s no South American concept in having ceviche or lamb 😂 ) At the time or placing the order we ask how does it work with the half board pack we were on to then be told the package only includes 2 dishes per head. Isn’t it controversial? If you were to pay you shall order 3/4 per head, however if you are part of the half board pack you only have 2 included. What a joke !!! On our Last morning we had to order coffee and 2 apple juices over 3 times and ended up leaving after 32 min as otherwise we would have missed our flight. Regarding the spa and pool, The main pool isn’t heated, therefore you can’t use it out of season. It’s also packed with kids jumping and screaming around (I thought I read it was for adults) The spa is great however, the steam room wasn’t working, it took us to complain to the spa team from 1pm constantly until it got sorted at around 4pm. The spa pool is tiny but cool for adults but again, we had to share with a family with over 3 kids; even a baby at the spa, other kids with googles at the spa pool!!! Is shocking. We moved to the sauna and after 5 min a 7 year old walks in. It’s a disaster. I would never come back, and I wish I would have read the previous reviews in order to save my time and money!!!! Stay away!! Even if you complain at check out they don’t care- they have the rudest, slowest and most inefficient staff ever seen.