聖克魯斯-德特內里費Mirador Fuente del Lomo附近酒店

意外的美好住宿地點,有一個非常舒適的大廳,乾淨的房間,非常好的早餐,真正有禮貌的人員,到處都是美味的氣味和音樂。我喜歡每一分鐘。從陽台上可以看到有趣的葡萄酒和城市景觀,完整的洞圖

優秀的休息場所,超舒適的設施,獨特的所有者自定義關懷....我建議💯💪

美麗的酒店,寬的房間,裝飾得非常精緻。 非常好人 離所有舒適點的幾步之外,中心位置。 我有機會嘗試早餐(用菜單選擇)並確認它質量很好。 非常。

上週我在阿多尼斯廣場度過了一晚,然後登上了遊輪,目前在遊輪結束時在酒店住了一晚,然後明天飛回家。上週在一個安靜,乾淨的房間(407號)中度過了愉快的時光,牀很舒服,浴室很好/現代。今天令人悲哀的是,這是一次不同的體驗。我被告知我的房間將在下午2點準備好;時間來了,房間還沒有準備好,所以接待員非常樂於助人說她會給我一個不同的房間(614)。同樣配備到我上週的房間不幸的是,這有一個連接門到相鄰的房間,噪音是可怕的!我可以聽到隔壁說話的每一個字,就像人們在我的房間裏一樣大聲。還有,儘管在六樓,外面街道噪音很大,連通門的房間只適合家庭,不適合不想聽隔壁客人說什麼的人。遺憾的是,我不會再入住酒店,這是一個恥辱,因爲工作人員非常愉快,酒店地理位置優越,適合郵輪港口。

NH特內里費島在客戶服務方面遠遠超出了我的期望。熱情好客超越了我以前經歷過的任何事情。我失去了手提行李箱,Juan P確保幫助我每一步。他真正的關心和專業精神是顯而易見的。他堅持不懈地打電話給航空公司,在網上提出我需要提交索賠,並幫助我缺乏西班牙語流利。我很少發表評論,但Juan P.工作如此有效和高效,促使我鼓勵其他人在這家酒店住Juan P。在大多數酒店 - 設施和位置都相似,NH Tenerife 的一個突出因素是 Juan P 的客戶服務。他致力於確保無縫無壓力的體驗給我留下了持久的印象。我高度讚揚胡安的驚人努力和酒店培養以客人爲中心的服務文化。

公寓挺不錯的,基本都有小廚房,洗衣機等,肯定可以用一些裝修,但總體來說一切都很好,我在8樓,陽台的景色真的不錯。還有天台露台很棒。位置不錯,可以輕鬆步行到農貿市場和市中心,樓前也有公交站。

Immediately when me and my SO arrived I was informed that ”there was no booking in my name”. I showed them the booking made on an external website but they insisted. At first; I was annoyed because I thought that they were right - I believed them and thought that the external site might had scammed me somehow. However; when I contacted the external site they said that this was not the case. They had in fact made the booking. It was just the Urban Anaga staffs incompetence that had caused this issue. They even confirmed that there had been a mistake when I contacted them over email after my stay (which I paid twice). They then asked for the card with which I've paid in the reception as they wanted to refund me. Which I did. But they still refused to pay, it said it was made by another card even if I spent alot of time to insist over many emails providing original receipts and bank statements. I said that they need to solve this as the problem is on their side but they simply ignored my emails. After several months I received the refund because I disputed the payment at my credit card provider. 1/5 won't recommend

We had high hopes for our stay at the Silken Atlantida Santa Cruz based on the reviews however we was left very disappointed. The pro’s is that the hotel is in a good location, a quick 5 minute walk from the bus station and there is good shopping around and nice eateries. The bed was comfortable. Breakfast was really good with a great buffet selection. The con’s - overall this hotel is poor value for money the rooms are average size for a city centre, we paid extra for the ‘executive’ lounge. We have been lucky enough to have experienced executive lounges in many hotels around the world and this executive lounge is the worst! It’s just on tap coffee ( you have to take your own cups that are supplied in your room) with fruit ( well just apples) and ‘pastries’ (pre packaged tiny single muffins and single pre packed biscuits ) there isn’t even any fresh milk. In a usual executive lounge you are proved with unlimited snacks and soft drinks through out the day with unlimited canapés and alcoholic drinks early evening for an allotted time slot. You really need to rename what you are offering as it is definitely not an executive lounge. The air conditioning in the room was non existent, the room was uncomfortably warm despite having the air conditioner on ‘full’, the lobby areas around the hotel was colder than our room. The room really lacked any little extras, there wasn’t even any glasses in the room just paper cups never mind any complimentary water, tissues, or extra pillows again in the booking we was told we had a pillow menu?!?! In the bathroom there was no light over the shower and the wall made it difficult to get in and out of the shower. The shower gel was to the end of the bath away from the taps I assume to make it easier for house keeping to refill but there was no non slip *****s so anyone with a disability or who is unstable on their feet could be liable to slip. Seriously I’d give this hotel 3 stars at best mainly for the location but it certainly isn’t a 4 start and in my opinion it really wasn’t worth the €113 we paid.