聖克魯斯-德特內里費Playa Valleseco附近酒店

NH特內里費島在客戶服務方面遠遠超出了我的期望。熱情好客超越了我以前經歷過的任何事情。我失去了手提行李箱,Juan P確保幫助我每一步。他真正的關心和專業精神是顯而易見的。他堅持不懈地打電話給航空公司,在網上提出我需要提交索賠,並幫助我缺乏西班牙語流利。我很少發表評論,但Juan P.工作如此有效和高效,促使我鼓勵其他人在這家酒店住Juan P。在大多數酒店 - 設施和位置都相似,NH Tenerife 的一個突出因素是 Juan P 的客戶服務。他致力於確保無縫無壓力的體驗給我留下了持久的印象。我高度讚揚胡安的驚人努力和酒店培養以客人爲中心的服務文化。

Immediately when me and my SO arrived I was informed that ”there was no booking in my name”. I showed them the booking made on an external website but they insisted. At first; I was annoyed because I thought that they were right - I believed them and thought that the external site might had scammed me somehow. However; when I contacted the external site they said that this was not the case. They had in fact made the booking. It was just the Urban Anaga staffs incompetence that had caused this issue. They even confirmed that there had been a mistake when I contacted them over email after my stay (which I paid twice). They then asked for the card with which I've paid in the reception as they wanted to refund me. Which I did. But they still refused to pay, it said it was made by another card even if I spent alot of time to insist over many emails providing original receipts and bank statements. I said that they need to solve this as the problem is on their side but they simply ignored my emails. After several months I received the refund because I disputed the payment at my credit card provider. 1/5 won't recommend

Almost one year after my stay at Hotel Colon Rambla in Santa Cruz de Tenerife, with my two boys, I find myself reminiscing that this was a really wonderful week. I was actually going for a conference, which first had advertised Colon Rambla as the conference hotel, and the switched to a different hotel. I'm very happy that I kept my booking at Colon Rambla. We had a very spacious family room, right in front of the swimming pool. It was really not a room, more like a three-room apar**ent. Each of those three rooms was larger than a standard room in most high-end hotels I have visited. The general interior also left a very high-end feeling, reminding me of posh condominiums in Singapore. There were some small issues with the beds (would have preferred proper double beds over these easily movable twin beds) and with the aircon (no aircon in the bedrooms if I remember right) but these were only minor nuisances and I slept much better than in most other hotels. Both beds and pillows had OK firmness to my taste. The breakfast was decent, but after a week I started to get a bit tired of the same selection. The boys never got tired, as it had all they ever wanted. We also had dinner several times at the hotel. The kids loved the restaurant. My oldest kid loved the tuna tartar, while the youngest was happy they could also prepare more kidfriendly meals. However, one of the things I really like with the hotel is that it is not too far to walk to a much larger variety of eating options in Santa Cruz. It is also not too far from the Parqua Garcia Sanabria, a kind of small arboretum in the middel of Santa Cruz. My youngest kid loved visiting this park every day, too look at the trees, to play at the playgrounds, or just to eat ice cream. For going to the beach (Playa de Las Teresitas) the hotel reception was helpful with booking a taxi. I found the hotel staff friendly and helpful. What made this the best holiday ever was the serene swimming pool right outside our room. We had this treasure for ourself about 70% of the time. I believe the minimum depth is about 1.20, so a kid below 1.30 or so who cannot swim may not be able to appreciate it. But this is where my youngest kid, at 1.27, definitely learned to swim. And after this, he practically lived in the pool. For one week we paid slightly more than 1000 euros, which I think is quite reasonable for a hotel (room) of this standard.

We had high hopes for our stay at the Silken Atlantida Santa Cruz based on the reviews however we was left very disappointed. The pro’s is that the hotel is in a good location, a quick 5 minute walk from the bus station and there is good shopping around and nice eateries. The bed was comfortable. Breakfast was really good with a great buffet selection. The con’s - overall this hotel is poor value for money the rooms are average size for a city centre, we paid extra for the ‘executive’ lounge. We have been lucky enough to have experienced executive lounges in many hotels around the world and this executive lounge is the worst! It’s just on tap coffee ( you have to take your own cups that are supplied in your room) with fruit ( well just apples) and ‘pastries’ (pre packaged tiny single muffins and single pre packed biscuits ) there isn’t even any fresh milk. In a usual executive lounge you are proved with unlimited snacks and soft drinks through out the day with unlimited canapés and alcoholic drinks early evening for an allotted time slot. You really need to rename what you are offering as it is definitely not an executive lounge. The air conditioning in the room was non existent, the room was uncomfortably warm despite having the air conditioner on ‘full’, the lobby areas around the hotel was colder than our room. The room really lacked any little extras, there wasn’t even any glasses in the room just paper cups never mind any complimentary water, tissues, or extra pillows again in the booking we was told we had a pillow menu?!?! In the bathroom there was no light over the shower and the wall made it difficult to get in and out of the shower. The shower gel was to the end of the bath away from the taps I assume to make it easier for house keeping to refill but there was no non slip *****s so anyone with a disability or who is unstable on their feet could be liable to slip. Seriously I’d give this hotel 3 stars at best mainly for the location but it certainly isn’t a 4 start and in my opinion it really wasn’t worth the €113 we paid.

公寓挺不錯的,基本都有小廚房,洗衣機等,肯定可以用一些裝修,但總體來說一切都很好,我在8樓,陽台的景色真的不錯。還有天台露台很棒。位置不錯,可以輕鬆步行到農貿市場和市中心,樓前也有公交站。

Our airline cancelled our flight from Tenerife South Airport at the last minute, and rerouted us via the North airport the next day and we had to very quickly book our own accommodation for the night. Booked through Bookings.com pretty much based on proximity to the airport as we had a very early flight the next day. After all the stress of the day the reception staff were lovely and welcoming. Our room was massive and well equipped. We eat at the hotel and it was good and also very reasonable. Due to the early flight and the clocks going forward we were a little anxious that we would set our alarms incorrectly or they wouldn’t update overnight. The night receptionist said he would do a walk up call for us and also would have a grab bag for breakfast waiting for us, as well as organising a taxi. The call happened and the breakfast bag was waiting for us with the Taxi. The staff couldn’t have been more helpful and made what was a very stressful time very pleasant, thank you.

意外的美好住宿地點,有一個非常舒適的大廳,乾淨的房間,非常好的早餐,真正有禮貌的人員,到處都是美味的氣味和音樂。我喜歡每一分鐘。從陽台上可以看到有趣的葡萄酒和城市景觀,完整的洞圖

優秀的休息場所,超舒適的設施,獨特的所有者自定義關懷....我建議💯💪