聖達菲四季度假村酒店

My wife and I celebrated our wedding anniversary at Rancho Encantado - and from the moment we arrived we could not have wished for better. On checking in, the staff were wonderful and everyone friendly. We were offered some hot apple cider which was delicious and shown the activity schedule for the week. Our room was ready even though we were early, and we even had an anniversary surprise brought to us. The room took our breath away. We booked a Mountain View Casita and it was stunning, especially in the snow! The room was enormous, more like an apartment. There was a separate shower (which was one of the best we’ve ever been in) and bath. We had a fireplace in our casita and the fire butlers who came to light the fire were brilliant. We especially enjoyed having s’mores in our room! The furnishings and amenities were top notch, as you’d expect in a Four Seasons. The beds are huge and comfortable. All of the food and beverages were excellent. We didn’t order lots but what we had was very good. We did the margarita demo which included some delicious drinks that our server (Donna Lee - she was really wonderful!) made to our tastes. We had an early lunch and were really impressed by the sandwiches and soup. We had room service one night and we were a little disappointed by the chicken sandwich - it just didn’t seem fresh and Four Seasons standard. The activities were great. We were the only ones on our 9am hike and Daniel was really very good. A very enjoyable way to spend an hour in the morning. We also used the complimentary spa facilities which was pleasant. On the day we arrived, we tried to book same day into the cooking class. Unfortunately as nobody had booked this 24 hours prior it wasn’t being run. Had we known it was an option, we would have booked into it, so it was a shame we missed out on that. Perhaps sharing the week’s activities in advance for inbound guests would avoid future disappointment. The shuttle into Santa Fe was a nice touch. It was comfortable and meant we were able to go into town for a few drinks and get back safely. When paying $$$ for a hotel, we really expect the best and have heightened expectations when justifying the price. We got it. We’ve been fortunate enough to stay at excellent properties, including other Four Seasons’, around the world and have zero hesitation in saying this may well be the best we have ever been to. Thank you, Four Seasons. Without a doubt, we will travel back to Santa Fe just to visit again!

The property was not well maintained and the service provided was terrible. This was my first stay at a Four Seasons and due to the horrible service, likely my last. There are many other options around Santa Fe so no reason to pay a premium price for subpar service.

My husband and I live in Santa Fe and often come to the bar for a drink and a bite - always excellent from service to food to the gorgeous view. Two years ago we came with our puppy for a little get away. That trip was outstanding. We decided to do it again and I am writing this review right now from our casita. This trip is a big disappointment and I do not think we will return as resort guests again. Our casita is approximately $2500 a night. We had the same arrangements on our previous visit and it was special.This time it is ordinary, dull, nothing memorable and feels exorbitant for what we are experiencing. The room is bland at best … some fresh flowers or even a plant would add a little pop - perhaps some new throw pillows? It feels sterile … nothing cozy or inviting. The bathroom had minimal towels when we arrived and the amenities are few and humdrum. The jade plant is sad with a mere 2 branches hanging on to survive. The outdoor area is bleak. Dry and dusty. Adding a potted flowing plant would be welcome. And again perhaps some bright throw pillows. The outdoor lighting is terrible. We had to set up the flashlight on our iPad to be able to have dinner out there. One of the worst most annoying things, especially at this price point, is the constant whine of the air conditioning unit next to our outdoor space. To be clear, we are happy with the service but the physical plant is frankly terrible for this price … and even if it was $1500 a night it is simply not worth it.

Very peaceful nice place but in room dinning takes really long time to come but everything else is amazing it is so buetiful and all of that stuff and I came with my family and dinner was nice but took long to come. service was awesome I just really loved it you guys should come. Subscribe to sickburns YouTube channel

Be advised. There is currently a large scale expansion project going on. The noise and pounding is unbearable and permeates throughout the entire building. If you are looking for peace and quiet, this is NOT the place. Also the service level is about the same as the Holiday Inn, in other words, it is terrible. It takes 10 requests to get some ice sent to your room. This is the absolute WORST Four Seasons I have ever stayed at. Maybe the last.

We stayed for a glorious four nights last month, loved it and can't wait to return. The casitas are lovely, comfortable and spacious, and the whole property feels like it fits in perfectly in the desert setting, as Four Seasons often do. We had breakfast at Terra every morning and food and service were always excellent, with a special mention for Estrella for providing wonderful and warm service to start our day. The food was also fantastic, and I am still dreaming of those blue corn pancakes. We had a wonderful and quiet dinner there one evening as well, where food wine and service again were exceptional. We used the hotel shuttle just about every day to drive us into town near the plaza or Canyon Road, and enjoyed chatting with Elijah and the rest of the drivers. We visited the spa every afternoon and loved the private courtyard sauna and hot tub, it was a great way to wind down before dinner; to sit in the courtyard under the sun and listen to the birds chirping. Overall, we can't say enough good things about it and look forward to coming back.