I would have rated the property much higher save for two issues. The good part was that the property was well located for us near major routes. It was spacious and clean. The bad part was that we didn't have any heat for the first half of our stay when outside temperature was 2 degrees. The other problem was check-in which supposed to be from 4-8pm but there was no-one there. After an hour we had to have someone call as their message service wasn't working. 15 minutes later someone arrived and tried to blame us for not notifying them of our arrival. when we did get checked in the first email we received was from the hotel requesting our arrival time. This was sent 5 minutes after we had checked in.
翻譯