卡爾佩狄恩姆聖託里尼酒店

Poor service. Terrible booking experience

We booked a 4 night break away for our 10 year anniversary to Santorini Greece after picking that as our ideal destination to celebrate such a special occasion. We booked with ******* a packaged holiday at Carpe Diem Santorini and did extensive research in to all their suits and identified a particular suite we wanted and even altered our dates of travel to select this specific suite. We landed at 9pm and got to the hotel about 10pm where we were kindly welcomed with drinks and someone to show us to our room. As we were walking to the room we noticed this was not the suite we booked and asked the staff member what has happened with our original booked room. He said he had no idea and would find out for us but unfortunately the hotel was fully booked and no rooms weee available. The reason we booked the Astra suite was because of the privacy, we knew it was not the best and most expensive suite in the hotel but the one we selected was perfect for us and our wants. We were then told that we had been upgraded to another suite which in the hotels opinion was the best but in our opinion it was not private has it had a walkway right outside so anyone who walked past could see in. This is why we selected the less expensive and more private suite right at the end of the hotel. We kindly said we had not been notified of the upgrade at any point before and if this was expaokend we would have kindly declined and stuck with our original booking. To not offer an alternative suite and give our original one to someone else was a big disappointment. There was nothing we could do and we stayed in the suite they provided for the night with the hope of sorting and resolving this the following day as it was very late and there was no manager at the hotel to speak with directly. The following day we went to see the assistant manager and explained our disappointment and request the original suite we booked. What they class as an upgrade might not be the same for everyone and privacy was the upmost importance to us and the suite they offered was not. We were met with the response there is no manager to talk to and they do not know when they will be in the hotel. There was no manager present at the hotel during our 4 night stay even though we requested this multiple times. We were frustrated as anyone could imagine and did make our frustration known. Later that day the assistant manager approached us and said there is another suite available upstairs similar to our original one we booked so we decided to take it even though it was a downgrade from our original booking but had the privacy we required and booked the holiday for. We considered this to be satisfactory and to try and enjoy our time here and accept the room. We moved our stuff and manages to settle in the room by unpacking our suitcase. Later that day we received an email from the reservations team who accused us of creating a commotion by threatening there staff and guests (we had no interaction wit

My wife and I had the opportunity to go on holiday without our child - the first time in 12 years - so we decided to make the most of it. We couldn't have picked a better hotel or location. From the minute we stepped foot into the hotel grounds we got the feeling of exclusivity and privacy. On arrival, we were given a welcome drink while our checking-in process was completed. We had about an hour's wait until our room was going to be ready (we were early) so we took the opportunity to have a spot of lunch. The food was lovely, we had the beef patties and Meze. Once we had finished lunch it was time to go to our room - by which I mean a magnificent suite! Very private, very clean, and very spacious. It really was awesome. We went for dinner at Santio Wines. 20 Euros in a taxi but well worth it. Superb for evening sunset and the food was very, very good. Book in advance as it gets busy. You have to spend 50 euros each if you want a front-row seat. You won't find this difficult, especially if you have wine tasting. Trust me, Its worth every penny Cut to breakfast the next morning. My advice is to have everything, you won't be disappointed. The rule of thumb is that there will be an egg dish, a salad, fresh fruit, a sticky pudding, and a slice of savory filo pie. You can have as much or as little as you want. We were served/looked after by Mary, who was very attentive and friendly. We miss Mary. After breakfast, we explored the village of Pyrgos. The walk up to the church is steep, especially the first bit out of the hotel. If you have any mobility issues you will struggle to walk out of the hotel (the actual hotel is fine). Pyrgos is a great little village. Plenty of restaurants in the main square . In the afternoon we went on a semi-private Caldera Gold Sunset Cruise. At 200 euros per person its a bit expensive but the food was great and the catamaran is limited to 16 guests. Plenty of space on board and a really good crew. And of course a great view of the spectacular sunset. We had a day at Perivolos Beach (30 euros each way, 2 sunbeds 70 euros). From what we saw on the boat this beach was the best in respect of amenities and choice of restaurants. The sea was calm and great for swimming. We had the Degustation Menu on our last evening (140 euros per person). This is the chef's signature tasting menu. Nothing short of superb and worth every euro. We were served by Able. A lovely chap who thoughtfully explained each dish. During our stay, we enjoyed a private yoga lesson on our terrace and each had a massage in the Spa. We would both recommend these additions. Our final morning was spent shopping in Fira (30 euros each way). Some great shops and jewelers. Get up high for the cafes which offer superb views and coffee. Our flight wasn't 10.00pm so we organized a late check-out (8.00pm) Appreciate its another expense but check with the hotel to see if you can get a late check-out (400 euros) - it just meant we could get those

Le cadre est excellent, une vue magnifique et un menu délicieux. Je recommande ce restaurant et les services attentionnés d’ABEL. Une vue panoramique, de délicieux cocktails, une menu diversifié…tout ce qu’on recherche

We came here for our honeymoon and loved our stay! The hotel was stunning and the staff were always polite and helpful. We did go towards the end of season so it was a little cooler and didn’t use our plunge pool but that is to be expected. The hotel itself doesn’t have much going on in an evening as the bar and restaurant is shut but there is plenty of nice restaurants a short walk away. Yes the hill is steep but not as bad as people made it sound in the reviews, I was really nervous after what I had read previously but managed fine! It also gave access to some amazing views! My only issue was I would have preferred some more breakfast options that weren't on a set menu that then repeated after 5 days, loved everything else though! TIP: hire a buggy to explore the island, it was so much easier than the bus

Arrived on Jet 2 from Newcastle late 23:00 on 29/9 and was shown to our room by Lucas. We had our own little plunge pool and although on the lower level we felt very private compared with some of the bigger rooms who you walk by to go to from the room. Going late in the year meant lower suns and we didn’t get much of it on our small terrace but there are communal beds which can be used. Room was very clean but there is lack of storage, no drawers so we needed to rearrange things to ensure we weren’t living out of a suitcase for the week. Mini bar was emptied as stated by others it’s pricey (as are most things on the island) and we used this for our own bought water Coke and beer. Staff are excellent especially Mary serving breakfast every morning and offering advice of things to do. The hill ..yip it’s there and needs climbing daily but ensured my “rings” were closed everyday. Breakfast was good and set us up for the day. We used buses 3 days once to Fira …then onto OIA the next day and finally to PERISSA which was good fun but I can imagine this could be stressful in July / August when it’s packed. Summary. Lovely clean accommodation won’t suit those with mobility issues.