薩拉索塔麗思卡爾頓酒店(The Ritz-Carlton, Sarasota)

Séjour parfait à tous les niveau !

Asked 3 times to get the internet tv fixed - and while I didn’t go to Florida for internet tv, I was disappointed with a lack of a solution other than “oh well, sorry” - I mean, if you’re gonna charge top dollar, shouldn’t everything be top class working condition? I would expect “oh well” from the holiday inn - but I would not be paying what I paid there. The staff is great, just disappointed by the lack of a solution. Move us to another room, comp us a night - anything - to show that you do. Or

The property itself was very nice . I didn’t like that the beach club was a shuttle away and that the dining options were limited . In addition, the first night they gave us a room on the second floor with a “balcony” which opened up to a concrete floor, that the tv was not working and more importantly , that they aware of plumbing issues on that floor where there was constant banging on the walls all night. I wore ear plugs and still had trouble sleeping. I called very early in the morning to complain ( we checked in at 1030 pm The night before ) and they agreed to change us to another room. We were out all day due to personal medical issues and when we came back to change our stuff out of our original room, it appeared they were annoyed and we had tv people In the room repairing the tv. The new room was lovely except that ( and this was no fault of the hotel) we had a child SHRIEKING at the top Of his lungs in the hallway and his parents yelling behind him at 650 am… which continued for quite a while. Two sleepless nights. The second would not have been that bad if we had had a comfortable the first night. No real apology . No real concern . Very sad for a ritz at the prices we pay

I was looking for a great experience because it’s the Ritz after all. It’s a small property— small pool area and one restaurant on premise with another one offsite. We had dinner and breakfast and it was nothing special— no different than an average hotel experience. The bathtub in my room didn’t drain. Customer service was definitely 5 star. Overall it was not the special experience I was hoping for.

Everything was great regarding the stay but they don't keep their promises for inroom arrangements. when I called to arrange for an in room service they didn't keep the timing or provide the amenities as requested

Fabulous, friendly service and lovely amenities. We were, however, disappointed that our request to reserve the tennis court was not entered into the booking system so we unfortunately were unable to play. The desk staff did not apologize for this error, but rather suggested that I had not booked it. I felt a little disrespected, so just thought I would mention it here.

I really enjoyed the valet parking. They parked your car and returned your car quickly with no delays. They were very nice and friendly too. The wellness room was fully stocked with exercise equipment that were top notch in quality. I enjoyed my stay!

Everything was amazing from the valet to the front desk to our room, was a perfect experience. The bar was very nice and staff just amazing. Can’t wait to return.

Completely misleading, didn't say their beach was 3 miles away on a bus, also didn’t say the SPA was being ‘reimagined’ meaning in English it was closed, but doing limited services in rooms with no availability.