薩凡納植物河濱區 JW 萬豪酒店(JW Marriott Savannah Plant Riverside District)

Best Hotel in Savannah

Our car keys went missing after we left the key at the front desk since there was no one in charge in valet area. Waited so long to have it recovered. Only to find out our car key was mixed with the keys of another guest. Also, They placed one of our dining credits on the different room that we booked. It should’ve been for just one room only, we ended up paying again in their restaurant during breakfast.

The property is clean and beautiful. we unfortunately had to deal with racism from staff at one of the affiliated restaurants. Unfortunately, that eclipsed our whole experience and we won’t be staying with Marriott anymore. I feel that some of the staff were helpful and took it seriously, but overall people in charge who make differences didn’t do anything for this horrible experience. This experiences not what I expected from the JW Marriott. They should be ashamed of themselves.

Very frustrated about our stay. The rooftop bar plays VERY loud music until 1:00 am. So loud that I couldn’t hear the tv, let alone sleep. Front desk did not answer the phone the first two times we called and finally offered a room change at midnight on our final night. The hotel is lovely, but why sell a room for over $500 a night when you feel like you are in a club until 1am?! I’m pretty sad about it and will stay other places as my children go through the next 4 years at scad. Lost a customer, sadly.

Enjoyed the property very much and the staff were great. Thank you Melody at front desk and Renne at Guest Services for the warm reception and care, Wilson and Monique in the Baobab lounge for your exceptional service. Timothy D

Le détour à Savannah, JW Marriott est l’endroit pour y séjourner. Magnifique, nouveau style dans un lieu historique. Elegant propre et spacieux. Et le personnel très accueillant. Le week-end du thanksgiving est féérique!

I had a smoker in the room next to me. Smell was coming in through the balcony and my companion has respiratory issues. It was horrible! This is suppose to be a smoke free property and the concierge was never there. I reported this to the management and intend on writing a letter to the head manager.