Level Members Only !! This hotel has to be competing with other Marriott hotels to be on the Elite list. Who knew, since it’s just a mediocre hotel. No downtown ambiance or elite look. Just Basic ! I booked our room 6 weeks ago for King bed w/ shower. Arrived at the hotel, to be given queen beds with tub. Then, the front desk told us that our reservation was given to a Member with level status. Really ? At the last moment of arrival. Not any notification prior, so that we could cancel to go to another hotel with the same basic amenities. Then, there was a front desk girl, very nosy that asked “what’s your reason for your stay here”. I was a bit shocked but I thought this person is rude and has no good upbringing. Just ignorant. Get some manners. No customer service skills at all. The other front office person didn’t speak English very well, but just kept smiling and no conversation made, other than asking me if I was a member of Marriott. Once again, staff lacking Customer Service skills. Just sad. Also wasn’t aware that you pay incidental deposit fee of $ 150.00 hold on your credit card. Which we did ! At this point I can’t understand how as the customer, you’re following all their rules and paying for things that you don’t want. Guess that’s the new rules of being mendacious to customers. Unbelievable ! I did speak with the GM Jason and explained to him that my husband and I really didn’t need queen beds nor did I need a tub since I use an assisted device and the tub is hard to get in, also our room view was facing a rooftop and another hotels windows, so that’s so creepy. Really couldn’t keep our curtains open for sunshine. Just precious ! The GM said he could help us by getting us another room with king bed and shower at another hotel without the kitchenette, or he’d give us a slight discount off our bill if we stayed there. So after a short deliberation, we kept the room after a long tiring day, not to argue. When we decide to travel again, we will never stay at Marriott to be treated this way, since we’re not on the Level Member List !
104 評價