塞維利亞溫泉酒店

酒店地理位置還算便捷，走幾步就到西班牙廣場，附近幾百米有個小超市（牛奶巨便宜，還可以購買鮮榨橙汁），超市斜對面就可以坐輕軌和公交到老城區。酒店大堂和房間設施都很新很乾凈，員工的服務超級nice，唯一唯一的小瑕疵就是人多的時候電梯等待時間有點久，但整體性價比還是很高

We arrived during a rain storm and could not access the parking space in front of the hotel as there were two busses and a police van occupying the space. We later learned that the busses belonged to an Italian soccer team that was staying at the hotel and that was given priority over all other, less important, guests. Since we could not stop in front of the hotel and had no idea where to go, we were forced to drive around the block in heavy rain and traffic. We eventually found our way to the enormous underground parking garage, which serves as the parking garage for a mall, offices, conference center and the hotel. The garage was poorly marked and we could not find the the right elevator/exit for the hotel. After exiting at the wrong place and getting soaked from the rain, we eventually found the entrance to the hotel, which was on the opposite side. A porter was sent to accompany us back to the parking garage to show us the way. The porter told us that this is an everyday occurrence when guests get lost in the parking garage or take the wrong elevators due to poor signage. When we expressed our grievances to the reception staff, they argued and told us that there were signs. Later that night, we called the reception desk asking for two wine glasses and a cork screw since there were none in the room. The receptionist informed us that it will be an extra charge to bring wine glasses and a cork screw to our room, but that we could get them from the restaurant on the 35th floor if we went to pick them up. My husband asked whether he had to bring the bottle to the restaurant to open and the receptionist said that was not necessary. When my husband went up to the restaurant and asked for the cork screw, they told him they could not give it to him as it was very expensive and they needed it. As a result, my husband had to return to the room and bring the wine bottle to the restaurant. Prior to our arrival, my husband sent an email to the hotel requesting certain information, but did not receive a response. When we asked the reception staff why there was no response to our email, they told us that we sent it to an email box that does not go to them. The next day it became clear to us that they had full access to the mail box since they asked us if we were still interested in the booking we requested in our email. In addition to the poor service, the room decor and furniture looked cheap and the shower and WC were very small. Although we booked the hotel for two nights, we decided to leave the next day. Upon departure, we called for help with our luggage, but there was no answer so we did not get any help. This is the worst five star hotel experience we ever had and the first and last time we will ever stay at a Eurostar hotel.

我們在塞維利亞的這座歷史悠久的酒店住了5晚。美麗的酒店，是塞維利亞歷史的一部分。首先，我們對該物業的建設以及它的豪宅，小巷和地下隧道的迷宮充滿了興趣。在開始的前兩天，我們幾乎每次都迷路到我們的房間。在了解了西班牙的歷史並經歷了鎮壓猶太社區之後，酒店的布局變得很有道理。該物業維護得很好，並帶有美麗的庭院，露台和圖書館酒吧，絕對迷人。 我唯一的抱怨是，前台工作人員本應向我們提供具有一定歷史的財產遊覽，並告知我們他們的水療服務。我們本來希望在水療中心盡情放鬆，從每天的活動中舒緩疲憊的肌肉-參觀旅行。我們是在最後一天得知的，但是我們有餐廳預訂。我們無法取消。 其次，房間裏沒有咖啡機，從730點開始提供早餐。我們每天必須非常早地離開，進行一日游，甚至必須喝一杯咖啡也不能離開。 否則，會喜歡這個地方，並且會再次留在這裏。

酒店就在大教堂對麪，刀皇宮教堂鬥牛場，都市陽傘都是步行距離，周邊吃飯方便，但是裝修味道比較大，晚上比較吵