Puli,
Focus on your user.
桃源璞麗,
你其實可以做的更好。
連住幾天的感受,
處處都能看到掌門人Victor的影子。
一個字總結“黑的漂亮”。
BO音響和阿爾卡特電話機的出現讓人眼前一亮,
但缺少智能馬桶使得整體評分趨於平淡。
細節之處仍有許多值得推敲,
歪斜且陽光下混亂不堪的VIMAR按鈕。
入住當天衹是被安頓休息區等待排隊辦入住,
事後便不再有人引導,也沒有工作人員提醒我可以辦理入住。oh no,幫你去拉行李到房間的服務也是缺失的。不知是否因為個人看起來不夠老派導致?
電話聯繫前台讓其幫忙瞭解長包服務的價格,
截止評價時間,等了31個小時依舊沒人回電。
但是好心情還是有的,前台熱情的Mia
門口迎賓的“早安”師傅,7樓熱情親和的衞管阿姨。麻煩管理層提拔這些心中有愛的的人。
而不是把資源配置給到怠慢不行的銷售部門,
讓他們下基層體驗下一線場景(憤怒臉)
URC團隊的設計調性依舊是第一眼的驚艷,
但在更深入的體驗後,
長期主義的企業文化的續航尤為重要
誠然,這些精緻需要公司全體員工的共同努力。
尤其是管理層(再次憤怒)
如何努力?
麻煩管理層去認真調研用户訴求且去改變。
全上海輕奢酒店含智能馬桶僅有14家,
靜安寺的輕奢酒店含智能馬桶,
更是少到衹有一家。
輕奢酒店住户大多都是不會留言,
覺得不好便默默離開,今生不再回頭。
從自家客訴發現訴求樣本始終太小,
從友商酒店發現自身也有的問題。
去改良,去優化才叫真正關注用户,
畢竟這些用户都是同一批。
相信高層看到這句話也會有共鳴,
如何共鳴?知行合一,Just do it.
Everywhere I looked, I could see the influence of the leader, Victor. In a word: “Impressive.”
The appearance of BO sound systems and Alcatel phones was a pleasant surprise, but the absence of smart toilets left the overall experience feeling somewhat average. There are still many details that need fine-tuning, like the misaligned and chaotic VIMAR buttons in the sunlight.
The URC team’s design sensibility continues to impress at first glance, but sustaining the impact of a long-term corporate culture is crucial after deeper engagement. Indeed, such refinement requires the collective effort of the entire company.
How to strive for this? By seriously researching user needs and making changes. Only 14 luxury hotels in all of Shanghai have smart toilets. In the Jing’an Temple area, there’s only one.
Luxury hotel guests are often silent when dissatisfied, choosing simply not to return. The small sample size from internal complaints may not be representative, and competitor reviews reveal that we share similar issues. True attention to users means continuous improvement and optimization because these users are all part of the same group.
I believe that the upper management will resonate with this message. How to resonate? Just do it.
JJingchengbaage離上海火車站很近,不是虹橋火車站!我訂的是“一”號房,半圓形的,有個按摩大浴缸也有會客的沙發茶几,整體面積40平米左右。窗簾空調小愛同學語音控制,舒適程度還可以的。設施不是很新,電視很小,不過按照性價比來説600左右可以選擇。刷卡上電梯,樓下有羅森便利店,推薦
It's very close to Shanghai Railway Station, not Hongqiao Railway Station! I booked Room 1, which is semi-circular and has a large massage bathtub as well as a reception sofa and coffee table. The overall area is about 40 square meters. The curtain air conditioner is controlled by Xiao Ai's voice, and the comfort level is decent. The facilities are not very new, and the TV is small, but in terms of cost-effectiveness, you can choose around 600. Swipe your card to the elevator. There is a Rosen convenience store downstairs, recommended