約克温德姆花園酒店的評論

I came into town for a funeral and when I got there for check in they told me that they will hold an extra 50$ on top of my room rate for incidentals and it would be returned the day of check out. It has not been refunded yet. When getting into the room our pillows had brown stains on them. The comforters had blue stains and our refrigerator was leaking leaving water all over the floor and part of the carpet. We had no trash bags in our room so we had to ask for some at the desk. We paid almost 200$ for two nights and it was just not worth the money. We didn’t complain at the front because after a 7 hour drive we didn’t want to deal with anything else. It would be nice to be refunded for at least my incidental because we weren’t in the room long enough to cause any damage.

Excelente ubicación para nuestro evento, personal muy amable y comprensivo con la restricción del idioma, todos muy pacientes y amables

I reserved a king room and had to settle for double Queen beds. Took 2 days to get an extra blanket.

My room was pretty much in the pool area and i could hear kids screaming and couldn't sleep.

tudo bem, so precisam melhorar cafe da manha

The place is poorly maintained, run down and dirty.

Ok

The lobby area and exterior of the hotel are rather immaculate, however the rooms are not. The room that my mother and I were supposed to stay in was not very clean at all. The tiled floor at the entrance and bathroom inside the room were very dirty and had no been mopped in some time. The bed actually had a large bright red area with a hole (resembling a bullet hole) underneath the encased mattress cover. The floors were not vacuumed, the shower head and shower itself were moldy/covered in limescale. Rather than spending money on upgrading the lobby and exterior or the property, renovations and investment in quality cleaning staff should have been made a priority when it came to the rooms.

I was in room 121. It had a door that opened into the pool area. The pool closes at 9, but the hotel allows people to hang out in the pool area 24 hours a day. People were in there drinking and talking/yelling/laughing all night. It echoed incredibly loudly into our room. We didn’t sleep at all. I spoke with the front desk. They said they were allowed in there. So there was nothing done. Very disappointing stay. I do NOT recommend!!

Heater in room would not turn off at night so we would wake up early morning sweating in room and had to open window to outside 20 degree weather to cool off. ask front desk to fix, but hotel never fixed problem or offered us a different room

Accepted pets. We don’t always travel with pets. Had forgotten there was extra fees involved. Should be good if that was published someplace.

The beds weren’t really comfortable and the toilet keeps making a noise. Had a rough night of sleep which had me pretty tired in the morning but everything else was good

Facility is very nice, but 2 complaints mainly. Friday night there was live music in the bar and a large number of people kept gathering right by the front door smoking. It was awful. I complained to front desk 3 times because they kept doing it, and it filled the lobby and you couldn't get in or out without smelling awful when you got to your room. We have kids and we all smelled like smoke. Also the breakfast starting at 7am weekends when we went for a tournament was a negative. We were told there would be breakfast available by 6:30

We had a bunch of issues w/ our room - We didn't have a comforter for the pullout sofa the first night and had to ask two times for one.. The pool didn't have any towels. Our door didn't properly close unless you slammed it, The toliet didn't flush properly (the floater wasn't functioning properly). Otherwise, it was great and very close to where we needed to go.. Staff was great.