什裏夫波特Shreveport Convention Center附近平價酒店預訂

是10PM,早上要到什裏夫波特做爸爸的手術。我打電話給希爾頓確認酒店知道我到的晚,前台服務員通知我他們超賣了,沒有房間給我,但他們會把我沿着街道走到另一家酒店,是用來他們的溢出。我問了下評分是否相當於希爾頓,答案是沒有,對其他位置的評論太糟糕了。當我問爲什麼沒有通知他們沒有房間時,前台服務員回答說白班一定是忙的。我也是!!我告訴他我對其他酒店的評分不舒服,他們對清潔度的評價不好。我問有沒有其他選擇?迴應是,“不,但如果你想取消我可以退還你的錢。”我告訴他這真的很好特別是因爲他們沒有房間給我。認真的?!?!!!!!和希爾頓一起完成。我每週都經常光顧Omni和Hyatt工作和娛樂從來沒有發生過這種情況。真的很令人失望和超級令人沮喪 - 更不用說不方便了,因爲我正在試圖尋找其他地點入住。對於客戶服務和預訂來說,這太多了。感謝萬豪前來救援,甚至提供折扣。

我們住了一夜,非常喜歡我們的房間。它非常大和豪華。它甚至可以欣賞博西爾市和附近的什裏夫波特。房間非常吸引人,舒適。我們強烈推薦它。我們不是賭徒,但我們當地的朋友們告訴我們,瑪格麗塔維爾提供了極好的體驗。

Walls are thin! When a train goes by it sounds like there’s a drum line playing outside your window. The early morning trash trucks emptying the dumpsters were literally a rude awakening. I’m not sure what time the twangy country music stared playing on the boardwalk speakers, but we could clearly hear it from our room. We booked a suite specifically for the sofa bed option so our kiddo could be with us, but somewhat independent. There was no extra bedding for it in the room. When we called the front desk to have it sent up, we were told we’d have to come downstairs to get it ourselves. Not only was the room not prepared, there was no apology or any attempt to make it right from the hotel staff. I’m sure this seems petty, but my company lives and breathes customer service. This would’ve been an easy win for this hotel.

很棒的房間,但預訂超額。因此,他們取消了我們的預訂,我們最終支付了更高的價格。我會給酒店四分五分五的服務,我會給你五分一的服務。您的房價非常具有欺騙性,因爲酒店被您的公司預訂過多,所以酒店取消了您的預訂,我們收取了更高的費用。唯一可用的房間不適合我們的聚會。這令人尷尬!希望Trip.Com能和這個客戶溝通好

入住時發現一樓沒有雙人房,沒有電梯,我的年長媽媽在旅途中一直試圖爬樓梯....前台人員提供的協助版本是“給我們找一個靠近樓梯的房間,這樣我們就可以在樓梯旁停車”。他繼續裝作好像我因爲沒有房間要離開似的。我本來可以去隔壁的,但是我本來會出掉$120/night加上我已經付的$70。非常失望,當我預訂時我沒有ADA雙人間的選擇。我們也沒有被告知結帳時間和早餐選擇...它說他們提供早餐,但是沒有空間,因爲整個接待區只是一個空房間。牀還可以,但是很破舊,牀單被罩上似乎有墨跡。當我們到達房間時,沒有插上任何東西,也沒有鬧鐘或鍾收音機。還有一個沒有蓋子和熨斗的熨衣板。房間是非常髒,我們到達後就犯了赤腳在房間裏行走的錯誤,我的腳是黑色的。洗完才發現沒有毛巾,也沒有浴墊。我們有一條常規毛巾和一條手巾。我們對於冰箱的問題,因爲唯一的可用出口是門附近的開關控制的出口。出口上裝有恆定的電線,開關控制在底部....。猜猜如果冰箱沒插到頂部會怎麼樣?在試圖解決這些問題的時候,我犯了一個很大的錯誤,把冰箱搬動起來,我發現這絕對令人反感,混在污垢裏,污垢裏,上帝知道還有什麼塑料衛生棉夾不放在包裝器裏。我不能說他們是否被使用,因爲那是我無法接近的地方。整個房間裏,我感到噁心和不乾淨。甚至淋浴都是噁心的。標準的黃色橙色拉金塔浴簾從底部穿過黑色模子。對於一個“裝修”了的酒店,我鬆散地使用這個詞,這太可怕了。我覺得這家酒店在永久裝修,像其他旅行者一樣,必須訪問業主....現在是時候減少損失了嗎?

Last night we stayed at the Courtyard Marriott in Shreveport Louisiana near the airport. It looked online to be a freshly renovated and updated property. When we arrived, we, hands down had the worst room experience we’ve ever had —period. We arrived and everything looked fine, the hotel sign was new branding, the landscaping and building looked brand new, ditto the reception area and lounge. But as we headed for our booked 2 room king , the corridor looked a bit dated, well, okay we’re not staying in the corridor. There also was an odd odour though, again we can deal with that. We opened the door to to our room to a full on disaster. The room smelled like a skunk and one that perhaps in its past had smoked. After turning on the lights (not all lights worked) we discovered a room well beyond its prime and I would say embarrassing to Marriott. We’d expect better, it was dismal. The furniture was dirty, a sofa bed looked dirty and broken down, I wouldn’t get too close to it to try. I opened the drapes and the windows were too filthy to see through. The carpeting had seen better days, the closet had no doors. Thankfully the linens on the bed seemed okay. Lampshades we’re scuffed broken or stained throughout the room and not all fixtures worked. We went for dinner, returned and the room odour was still disgusting. Thankfully this was only for one night, unfortunately there were not a lot of choices in the area and we were tired from a long day of driving. Upon checkout the pleasant woman at the front desk, when I started to tell her, about our room, she looked at me knowing exactly what I was going to say about what we had experienced. She went on to say politely that they had renovated from the outside in and the rooms hadn’t been done yet. She was very pleasant and I know it’s not her issue it’s a corporate issue, but she’s the customer facing representative, thank goodness she was lovely and offered to request extra points for us for the experience. Thank you for your efforts. To corporate that’s not the point, your product was subpar, and did not meet expectations. I feel for the operator of the hotel who has to face us customers as a result of corporate decisions. That room should not have been sold to us let alone loyal bonvoy customers. If that was the best room you had I am shocked. Tonight we’re in a lovely Towneplace in north San Antonio at RIM, night and day. Thankfully.

The rooms could use a bit of freshening up but overall, the staff more than made up for any small hick-ups. Faye, she runs the complimentary breakfast is a gem. It's like going down to join a friend for your breakfast. And the front desk staff was very friendly and accommodating as well.