FIRST IMPRESSIONS CAN EITHER MAKE OR BREAK ANY BUSINESS!!!! Keep reading…….. We were attending a Cornhole tournament and the selection of Sam’s Town Hotel and ****** was A WIN!!!! From the amazing customer service by Natalie at the Front Desk, who deserves recognition by Hotel Management for representing the Hotel with outstanding customer service and going beyond her duties!! Both at our check in and check out, Natalie was FIVE STAR!!!! Also, Traig, who we were lucky to have as our AWESOME Bellman, SO POLITE AND PERSONABLE!!!! We also lucked out by having his assistance as we checked in and when we checked out! He also should be recognized for his excellent attitude and being a GREAT REPRESENTATIVE of Sam’s Town Hotel! Our room was absolutely beautiful and so clean and well stocked, I highly recommend this Hotel!! My only negative experience was when I was getting my “Rewards Card”, the young man’s comment about being reimbursed for the first $300 in loss with promotions in the mail in approximately 7-10 days, just started my gambling with a NEGATIVE thought process. I think something better to welcome first time players needs to be implemented; don’t start a gamblers evening with such a negative comment!! Overall, we enjoyed our stay, but may not return due to the bad feeling about gambling there! But, the Hotel was a great experience and we were very pleased!!! But, gambling, I did not get off to a great start, but I was shocked at the comment and hope this explanation gets changed to not start your guests off with Negative Vibes.
We had the worth check in expensive I have ever had in my life. The agent was extremely rude to my wife. Verbally threatened her and then threatened to call the police on her. We were in town for a funeral and he said our names were not on the reservation. She showed the email from IHG that confirmed the reservation and later I also confirmed with the corporate office we were listed. He said he didn’t care what the reservation said and also said he didn’t give a f that we were there for a funeral. I attempted to contact the management at the location as I was not in the lobby when this occurred and the front desk agent identified him self as the manager and told me to and I quote circle my a** back to the hotel if I had a problem with how he spoke to my wife. We will never stay with IHG again. After reading other reviews this experience is common at this location. I am filing a police report. Contacting the local news and have made a complaint with the corporate office. The agents name was David or Davis. To be a hospitality establishment there was none offer period. The hotel is also run down and dated.
什裏夫波特機場萬怡酒店坐落於什裏夫波特,地處郊區,距離W-K Health Park West和Shreve Memorial Library不到 5 分鐘車程。 此酒店距離Bill Cockrell Metro Park & Community Center 2.1 英里(3.4 公里),距離Huntington Golf Course 2.6 英里(4.3 公里)。您可享受室內游泳池、SPA 浴缸和健身中心等豐富度假設施。此酒店還提供免費 WiFi、公共區電視和旅遊/票務服務。您可以去The Bistro小酒吧盡享美味佳餚,也可在這裏的酒吧/酒廊小酌一杯放鬆一下。此外,咖啡館也提供餐飲服務。特色服務/設施包括24 小時商務中心、快速入住和快速退房。計劃在什裏夫波特舉辦活動?這家酒店擁有 101 平方米(1092 平方英尺)的空間,包括會議場地和會議室。限時來回機場班車是免費的。有 90 間空調客房提供冰箱和平板電視;您定能在旅途中找到家的舒適。您的加厚層卧床備有高檔床上用品。提供收費無線網絡,方便您與朋友保持聯繫;數碼頻道可滿足您的娛樂需求。配備淋浴/盆浴組合的私人浴室提供名牌洗護用品和吹風機。
MMeglovestravel21Steven at the bar is the best. Steven is the best thing about this place. It is still undergoing renovations and leaves much to be desired but Steven is amazing and makes all things better each night. The renovated rooms are still a mess. Mine has paint in the tub, the step for shaving is partially ripped off the wall, tiles are uneven, the lotion/soap is ripped off the wall, the paint job is a mess and the wiring shows under the mirror. The ac doesn't work great but the bed is comfy. Honestly the only reason I've stayed so long is because Steven at the bar. He's a gem and truly the best. The laundry is broken... pools still closed and the gym... it's yeah.
My daughter and I just checked in to the Comfort Inn and Suites in Shreveport, La. Near I-20. They have a lot of rules about what guests should do, but they have a little work they need to do. When we entered our room, there was a musty smell in the room, but the AC was on. We saw a stain in the floor and thought it might be from that, but it seemed like the stain was something wasted that was permanent. So we went to turn the AC up, assuming that it had just been turned off and saw the nasty vents and broken grill on it. We shut the AC off since the room was already cool. We are going to notify the front desk when we go out. Thank goodness we are only here for two nights. This hotel was given a 4.2 star rating. The front desk staff was nice when we entered and the other areas of the hotel appear to be nice. This is the only reason I am giving it a 3 star rating.
Enjoyed my stay at the hotel. The hotel staff was very nice. Housekeeping had everything we needed and more. Front desk gave excellent customer service. Clean and comfortable they made me feel. Breakfast was great, nice and hot. We will be back next time.