盧薩卡有接送服務/穿梭巴士的酒店

在盧薩卡時在這裏住了2晚。位置在中心，去Levy Mall購物中心，銀行，政府辦公室等都很便利。大廳和餐廳都很棒（嘗了燉羊肉）。房間偏小，可以用些更多的裝飾，但是總體上可以。走廊的地毯有污漬，需要更換。工作人員非常友好，對我們遊覽盧薩卡周邊很有幫助。

房間就是國內維也納標準，服務人員水平有待提高，三天叫她才打掃一次，還把舊毛巾又掛回去，有點無語。多一個人入住，早餐要加收20美金，丟那聲，20人民幣都不值。唯一大優點房間給抽煙

在贊比亞這樣的國家，這樣的酒店已經很不錯了，早餐乾淨衞生，老闆是中國人，很友好！

酒店景色不錯,房間舒適,但服務很慢,接待大廳和酒吧太擁擠,所以座位不足以覆蓋所有客人。早餐很弱,不是各種。健身房和健身特別應該翻新,機器一般太舊,缺乏維護。教練和酒店的東西似乎不在乎更衣室的衛生,毛巾缺乏健身房和淋浴的目的。

設施：設施完備 衛生：乾淨衛生 環境：綠化很多，旅遊商務都適合 商務出行方便，交通便利。有早餐，辦公很方便。下次出差繼續選擇這裏！

遺憾的是隻住了一晚。從機場接機很完美。準時專業,很安全。酒店很漂亮。設備齊全的房間,有很多客房服務非常好。早餐很好,游泳池和花園真的很可愛,位置很好。會再次入住心跳。

I went to the Ciêla Resort And Spa in Lusaka during a 9-hour layover on September 20, 2024. I thought it would be a nice place to kill time by getting a spa treatment and grabbing a good meal before a red eye flight. The resort was beautiful, the spa treatment was nice and the meal at The Brewery was much nicer than any options at the airport or on an airplane. That said, I was very disappointed to discover I had been charged twice for the spa treatment at the onsite spa and twice for my meal at The Brewery Restaurant. At the spa, I was told my credit card didn't go through the first time and asked to try again. At The Brewery restaurant, I was shown the credit card machine that said failed, however since I was connected to the wifi there, I received a text saying my credit card had been charged. I said as much to the service person who went to get the manager. The manager said it failed, possibly due to the power issues, and that the charge would be reversed because it failed. I was asked to try again so I used a different credit card. I noticed on my layover in Dubai that I was sent two text messages about my credit card being charged at the spa at the Ciêla Resort. Once I got home, I checked my online statement and saw the duplicate charge at the Spa. I tried calling the spa but couldn't reach anyone. The person at the front desk said I had to speak to someone at the spa. Being tired from my travels home and feeling the jet lag, I gave up at that time. I looked for an email address or another way to reach someone to no avail. I was left to hope the Ciêla Resort would notice the error and correct it on their own. As I was checking my credit card statements today to pay my bills, I found I was indeed charged twice at both places I went within the Ciêla Resort And Spa. With no way to contact or speak to anyone at the hotel, I contacted my credit card company to dispute the charges. Beware of being told your credit card didn't work and being asked to try again, don't use a debit card to pay for anything at the resort and check your credit card statement closely when you get home. What I thought was a good idea and a place to go to kill time during a long layover has become a headache. Something is shady about this facility and I won't return to this resort on my next trip to Zambia. Thankfully, this is the only bad thing I can say about my 2.5 week trip to Zambia.

首先這家酒店的接送，是按人頭算！一個人350克瓦查，我們兩個人700卡瓦查！我走的時候去機場打的出租車，一輛車一次350卡瓦查，大家自己合計要不要酒店接送。其次，網上付完的房費到店后居然又被扣了錢，我一直強調已經付過房費，前台還跟我說不會重複收費，但我在結賬后發現被扣了錢，到現在退的錢也沒到賬，據酒店說要一個月！在我臨走時給我的明細單還給錯了，把別人的給了我。而且酒店沒有換錢服務，餐廳衹有一個在九層，不會再選擇這家了！甚至於連攜程網我也不信任了！給我的信息和酒店完全不一致！雖然一直跟進解決大我的錢還沒返還！

I had an incredible stay at the Southern Sun Ridgeway Hotel, thanks to the outstanding service from the team! Flyness, the receptionist, was a star! She made my booking and check-in process seamless and efficient. Her warm welcome and prompt service set the tone for a fantastic stay. Special mentions to Nalwendo, the porter, who greeted me with a smile and showed me to my room with ease. Innocent from security was also very friendly and ensured my safety throughout my stay. The hotel's staff truly go above and beyond to ensure a comfortable and memorable experience. I highly recommend Southern Sun Ridgeway Hotel to anyone looking for exceptional service and a wonderful stay. Thank you, Flyness, Nalwendo, Innocent, and the entire team, for making my stay unforgettable!

設施：設施完備 衛生：乾淨衛生 環境：綠化很多，旅遊商務都適合 商務出行方便，交通便利。有早餐，辦公很方便。下次出差繼續選擇這裏！