銀泉北希爾頓花園酒店(Hilton Garden Inn Silver Spring White Oak)

We have stayed at this Hilton Garden before. It is convenient to family we visit while there. The facility is a bit older and could use a few updates: lamps with usb ports would be great, SMART TV so I could access my Netflix and such. Also most other Hilton Hotels have the electronic key, check in, room controls, security feature of using key to travel in the elevator but this one does not. Not deal breaker and we will definitely stay there again. The friendliness of staff, awesome bar area and excellent breakfast offset the negatives, to us anyway.

My Fiancé and I 3rd time staying there. Love the cleanliness and niceness of their King size room. Staff is very friendly and accommodating

Well the hotel was fine but they did not tell us upon checking in that there were certain parking spots that were off limits ! We and five other people were towed !!! After a $25 taxi to the towing company and $150 for the tow to return our car we were just able to make my sons soccer game . Apparently there were signs in the hotel but nothing outdoors alerting us to the prohibited parking g spaces A company was coming in to repavé. We were extremely unhappy with the added cost and I convenience . The hotel should have done a better job of telli g visitors specifically where to and not to park . We will be contacting Silver Springs Hilton Garden Inn.

I just wanted to get some much needed rest. There were children running and screaming up and down the hallways late into the night. There were adults speaking loudly and banging on doors. Absolutely no regard for the other guests on the second floor. When I mentioned it at checkout I was casually told they had a family event at the hotel. Oh well! Seem they needed to rent an entire floor to themselves. I also requested extra towels which I never received. The experience was very disappointing.

Was informed on arrival that King Bed Room we had reserved had an A/C issue and had moved us. I didn't want a Double Double and Rosemary was not helpful, or willing to provide any other solution or discount. Had to ask for a Manager who ended up doing so.

We did not get any housekeeping services during our stay. We had to go to the front desk for anything we needed. No clean towels. Trash was not emptied, floor not clean.

This trip was excellent. The staff was friendly and the room was very clean. I threw my card in the self check out early in the morning. Everything was fine until I realized I forgot my cell phone in my room. I was on my way to a meeting. I quickly came back to the hotel and asked the front desk to activate my room again. It was another person at the desk from when I left earlier. Turns out my name wasn’t on the room I stayed in. After pleading with the front desk to let me back to the room she eventually did. I was able to retrieve my cell phone after awhile. However they made me late to get to my meeting. Never found out if I if I had a room there but I probably will stay again soon.

Upside: The hotel staff were amazingly friendly and the hotel was nice for the most part. Downside: Almost $14.00 for a crummy breakfast, PER person. What a joke. Thank goodness there was an IHOP almost right in the hotel parking lot. I think next time I’ll make sure to stay at a hotel with free breakfast.