The property itself is beautiful, the train suspended on the bridge is very nicely done. The main problem resides with the safaris, for over $500USD a night I have high expectations for the quality of guides. The hotel used a contract guide that could barely speak english, and had limited to know knowledge of the park or the wild life. Moreover he was a reckless driver who nearly crashed into a tree, and injured the knee of a fellow passenger with a sudden braking for no good reason. I first reported this situation to the front desk during my stay, they ignored it. The lodge managers were away for a couple days, and they didn't leave anyone to oversee the lodge. On the last day, some fellow guests and myself finally got to speak to the managers, and they more/less shrugged their shoulders at the situation and said they wouldn't use the guide again. Great - that really helps us who already spent thousands of dollars to stay here. Nothing else was offered, and they ran off as fast as they could from our table in the dining room. There were other misc service issues, like the mini bars in the rooms not being refreshed properly but it pales in comparison to the other incompetence at this property. Overall, I would say save your money and avoid this place at all costs. Avoid. Avoid. Avoid.
很好
56 評價